Tower Hamlets Homes

Tel: 020 7364 5015
Email: contactus@towerhamletshomes.org.uk

Who we are

Tower Hamlets Homes is an ALMO (Arms Length Management Organisation), a not-for-profit company, whose sole purpose is to deliver high quality housing services for residents living in 22,000 Tower Hamlets Council homes. We aim to make your neighbourhood a pleasant, safe and attractive place to be.

The Council is owner of the homes we manage. Tenants are Council tenants and leaseholders are Council leaseholders. Tower Hamlets Homes manages tenancies and leases on behalf of the Council.

What we do

We carry out a range of services for you that aim to make your neighbourhood a pleasant, safe and attractive place to live. Day to day we:

• Keep your block and neighbourhood clean and keep green spaces maintained to a high standard, as well as carrying out inspections with residents.
• Help tackle crime and anti-social behaviour.
• Keep your block and communal areas in good repair, and arrange major construction works to repair and improve your neighbourhoods.
• Provide extra support if you need it to help you live independently or to help you manage your tenancy or lease.
• Improve homes to bring them up to the Government’s Decent Homes Standard.
• Involve you in making decisions about what we do and keeping you informed about matters that affect you.
• Work with you to address any problems, including taking action against residents where we cannot agree solutions.
• Collect your rent and service charges and take action if you are in arrears.
• Issue parking permits, and let out storage spaces, such as garages.
• Service and let out empty homes to new residents quickly.
• Provide a home ownership and resale service housing strategy for the borough.

Working with us

Working at Tower Hamlets Homes gives you the opportunity to build on the unique and distinctive assets of this exciting, ethnically diverse and dynamic East London Borough. Our task is to deliver a step change in the services that residents receive, we want to help create neighbourhoods where people are proud to say they live, that are aspirational and inclusive, where people with needs can thrive and people who are moving along the housing ladder will choose to live.

A local service

We believe in providing what our tenants want – we don’t assume we know. Our Housing Officers spend the majority of their time out of the office and in the neighbourhoods we manage working with communities making sure that residents are at the heart of what we do.

Tower Hamlets Homes website