Harrow Council’s Community, Health and Wellbeing directorate is looking for an Accommodation Officer to join their Housing Services/Housing Needs team.
The post holder will report into the team manager and will be required to work with landlords and providers to procure all types of accommodation for homeless households which will include properties outside the M25 and Home Counties. The Post holder with be expected to contract manage the accommodation and inspect accommodation once occupied, including emergency accommodation, to ensure the accommodation continues to meet the appropriate standard.
In addition, the post holder will be expected to liaise with and support landlords to ensure tenancies are available and sustained and to provide a full housing management service to all accommodation leased to the council including rent collection. Delivering training to applicants with a housing need to ensure they can sustain tenancies will be required.
To be successful in this role you would need to have the below skills & experience:
• Ability to implement anti-discriminatory practices and procedures.
• To ensure that the Council’s principles of equal opportunity and diversity are integrated into all aspects of service delivery and employment practice.
• Awareness of barriers likely to affect homeless clients
• Experience of dealing with people in stressful situations
• Experience of inputting and retrieving data from a computer system
• Inspecting properties to assess their suitability for families in housing needs and negotiating rent with landlords and agents.
• Good planning and organisational skills to cope with diverse tasks with the ability to prioritise work and respond flexibility to changing demands and to deadlines.
• Ability to work within a team setting using own initiative with commitment, flexibility and positive approach to achieving results and overcoming obstacles.
• Ability to explain complex and contentious housing and welfare issues to clients and their representatives by giving advice to families on the housing options, including offering support and encouragement to relocate out of London in order to prevent homelessness.
• Ability to property manage properties including rent collection, responsive repairs and general tenant management.
These are fixed term posts for 12 months to assist with the extraordinary growth in homelessness and B&B; and to respond to the pressure caused by the reduction in the household benefit cap.