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Advice, Support & Guidance Worker

Employer: Shelter

  • Reference: 012548
  • Published on: Thu 03/08/2017 14:48 PM
  • Closing on: Tue 15/08/2017 23:50 PM
  • Working Pattern: Full Time, Contract
  • Hours: 37.5 hours per week.
  • Salary: £25,885-£26,910 pa plus excellent benefits
  • DBS Check: No
  • Location: London

1 Year Fixed Term Contract

Closing date: Tuesday 15th August 2017 at 11.30pm

Interviews to take place between 22nd August – 24th August 2017

We’re looking for results-driven individuals with recent experience of providing specialist level housing advice to join us as Advice, Support and Guidance Workers and deliver an integrated advice and support service to our clients across London.

Shelter’s London HUB advice services are delivered from sites in Islington (Garrett St), Hackney (Tyssen Street) and Newham (Stratford Advice Arcade).

This one year fixed term role involves working on our London Councils’ contract and providing specialist housing and generalist welfare benefits and debt advice across London. This vital work is carried out via the telephone and email, as well as face-to-face in the form of outreach services and drop in sessions. This project also aims to work jointly with health professionals and agencies in the community to help address poor housing & homelessness and as a result improve mental and/or physical health.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Your key responsibilities:

  • Provide a flexible advice and support service aimed at helping clients find and retain accommodation
  • Carry out initial housing needs assessments and develop a strategy with the client, support them when moving into accommodation and connect them with local support services
  • Build and maintain relationships with our partner agencies and help promote and develop our London advice services
  • Monitor and evaluate the effectiveness of the service, raise policy issues and support the inclusion of volunteers.

And what you’ll need:

  • Proven relevant experience gained working with vulnerable people and/or people with multiple and complex needs within a safeguarding framework
  • Good typing skills and proficiency using case management systems and Microsoft Office applications
  • A proactive, collaborative and results-driven approach, the ability to lead change, excellent relationship building skills and sensitivity to the needs of others
  • A willingness to travel in order to deliver one or two outreach sessions pan-London per week.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We’re here so no one has to fight bad housing or homelessness on their own.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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