Job vacancy details
Assistant Service Improvement (Quality) Officer
Employer:Brent Council
Reference:10650
Salary:Up to £27,012 p.a. inc.
Hours:36
Working pattern:Full Time, Permanent position
Location:HA9
Closing date:19/09/2008 23:59 PM
One Stop Service – Performance and Standards Unit
The Performance and Standards Unit is a busy unit providing support
services to the Brent’s One Stop Service.We currently have two vacancies:
Assistant Service Improvement
(Quality) Officer
Ref: 10650
Up to £27,012 p.a. inc.
(pay award pending)
The postholder will survey users and monitor enquiry handling to
assess quality of service, identifying high performance and areas
for improvement.
Responsibilities will also include assisting with:
• co-ordinating and implementing service improvements arising
from surveys, quality checks and complaints
• the handling of complaints.
Closing date: 19 September 2008.
Assessments: w/c 13 October 2008.
Interviews: 20 & 21 October 2008.
Equal Opportunities
Brent - Proud of Our Diversity. The Council welcomes job applications from every section of the community.
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