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Case Owner Level 1

Employer: Wokingham Borough Council

  • Reference: 21C-017
  • Published on: Tue 13/06/2017 11:02 AM
  • Closing on: Mon 26/06/2017 23:02 PM
  • Working Pattern: Full Time, Part Time, Permanent
  • Hours: 37 hours per week. Part time posts also available.
  • Salary: £18,070 to £20,138 FTE
  • DBS Check: No
  • Location: Council Offices, Shute End, Wokingham RG40 1BN
About the Role

Business Services is the first point of contact for internal customers across the Council, enabling customers to access the right service (including self-service) at the right time to the right standards.

We currently have exciting opportunities in this newly created service for full or part time case owners with a working knowledge of the MS Office suite of packages. With newly implemented processes, we provide case management services across the entire scope of Business Services, managing and resolving the vast majority of cases. The entry pay level will be dependent upon level of existing knowledge and skill.

About You

We are looking for people with highly developed customer service skills who are passionate about efficiency and delivery of Council services.
An excellent communicator, you should be customer focused, able to maintain high levels of speed and accuracy whilst managing competing priorities. If this is you and you are interested in working in a busy environment where no 2 days are the same, knowing that what you do contributes to making a difference then we want to hear from you.

To apply, candidates must complete the attached WBC 21C Job Application Form and send to quoting ref: 21C-017. CVs are not accepted for this post.
Internal candidates need only complete the Internal Application Form - see below for the link to Expression of Interest Form - Internal Candidates ONLY.

Closing Date: 23:00 Monday 26th June 2017 (We reserve the right to close the advert sooner if we receive a sufficient number of suitable candidates.)
If you do not receive a response within 2 weeks of the closing date then you have not been successful.

Interviews will take place for one week from 27/06/2017
Applicants who are shortlisted will be required to undertake a Skills Assessment.
For an informal discussion, contact Amanda Ellison, Business Partnering Manager on 0118 974 6102

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Wokingham is an equal opportunities employer.

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