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Central Control Operator (Bank Staff)

Employer: North West Leicestershire District Council

  • Reference: CCO (Bank)
  • Published on: Mon 31/07/2017 23:59 PM
  • Closing on: Sun 20/08/2017 23:59 PM
  • Working Pattern: Flexible Hours, Casual
  • Hours:
  • Salary: £17,722 - £20,138
  • DBS Check: No
  • Location: Leicestershire

Based at North West Leicestershire District Council.

Band C, £9.38 per hour - £10.65 per hour

Do you have some spare time? Would you like to help others?  Are you flexible, day or night?  If so read on.

We are looking to recruit some Central Control Operators to join our register of Bank Staff in our Central Control Team. The shift patterns you may be required to cover are a range of mornings, afternoons, evenings and nights including weekend and bank holiday working. You will also need some degree of flexibility to complete the training you will be given and to attend team meetings. 

If you enjoy talking to people on the telephone and you are able to stay calm and offer reassurance in a variety of situations, sometimes difficult ones, we would like to hear from you. You will be part of the Council’s Central Control Team within Customer Services, providing a 24 hour, seven days a week, 365 days a year helpline service to the citizens of North West Leicestershire. We take pride in delivering a speedy and professional response to our customers. We provide a vital link via telecare community alarms for elderly and vulnerable people who may need assistance by calling on the help of a named contact or the emergency services.  We also handle all of the Council’s out of hours emergency calls from people throughout the district, e.g. from tenants for Housing Maintenance or in relation to potentially Dangerous Structures.

The successful candidate will need:

  • Experience of dealing with the public.
  • Excellent verbal communication skills.
  • Be able to use a range of IT software packages with the ability to analyse information and input data accurately and concisely.
  • Some knowledge of working with older/vulnerable clients and external agencies would be advantageous.

If you would like to talk to us about this opportunity please contact Susie Bowler (Customer Services Supervisor) on 01530 454871 or email her at susie.bowler@nwleicestershire.gov.uk

This is a casual contract.

Job pack: Central Control Operator (Bank Staff Casual) August 2017.doc

Closing date: Sunday 20 August 2017


Interviews will be held during w/c 4 September 2017

Disabled applications who meet the essential criteria for the job will be guaranteed an interview.
We welcome applications from all sections of the community.

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