Job vacancy details
Complaint and Compliance Officer, Housing and Public Protection Service
Employer:London Borough of Havering
Reference:Reference CC/0372
Salary:£23,097 to £24,528, pay and grading review pending
Hours:36
Working pattern:Full Time, Permanent position
Location:Havering
Closing date:13/10/2008 17:00 PM
In this role you will play an important part in the service’s continuous improvement process. Your primary duties will be to deal with complaints made by service users about the strategic housing service, as well as issues raised by MP’s and elected councillors, and dealing with Freedom of Information requests. You will also analyse these complaints in order to help managers identify process changes.
You will provide support and guidance to the complaints officers within Housing and Public Protection’s service teams – Environmental Health, Trading Standards and Cemeteries and Crematorium. You’ll also act as the review officer for complaints made to or about Homes in Havering, the Council’s Arms Length Management Organisation.
We are looking for someone who can explain sometimes difficult issues clearly and succinctly either in writing and verbally, and to a range of audiences.
For an informal chat please call Richard Partridge on 01708 434069.
Please apply via the ‘Apply Online’ link below and quote the appropriate reference. CV’s will only be accepted in addition to a completed application form.
Closing date: Monday 13 October 2008. We reserve the right to close this post early.
Equal Opportunities
Any disabled applicant meeting the essential criteria set out in the person profile for a job will be guaranteed an interview.
Additional Information
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