Complaints & Member Enquiries Officer (Part time)

As the Council has a normal retirement age of 65, the maximum age for recruiting new employees will usually be 64 1/2.

Legal & Democratic Services

Complaints & Members Enquiries Officer
Part time 21.6 hours per week (3 days)

Newham is one of London’s most diverse boroughs and host to the 2012 Olympics. We have openings for talented individuals who share our commitment to making Newham a place where people choose to live, work and stay.

The Customer Complaints & Members Enquiries team is a new multi disciplinary team responsible for managing the Council’s complaints service, Ombudsmen enquires, Member/MP enquiries, Freedom of Information and Data Protection Act enquires.

You will provide high quality support to customers and service areas to resolve issues effectively. This will include managing your own caseload to ensure that enquiries are answered on time and to a high standard. You will investigate complaints and produce quality responses to residents, Councillors and MPs and Freedom of Information enquiries. You will need to have excellent customer care, investigative and written and oral communication skills. You will also possess good analytical skills to spot trends and highlight areas for improvements.

For an informal discussion about this role, please contact Graham Waters on 020 3373 7114.

The Council reserves the right to close adverts early if there is a large response.