Contact Centre Supervisor - Adult Social Care

Employer: Surrey County Council

  • Reference: 1330774
  • Published on: Thu 23/05/2013 14:36 PM
  • Closing on: Thu 13/06/2013 14:36 PM
  • Working Pattern: Full Time, Permanent
  • Hours: 36 per week
  • Salary: £33019 per annum
  • DBS Check: Enhanced
  • Location: KT1 2DN

We are looking for a dedicated, social care or OT professional, to supervise, lead and develop a high-performing, customer and quality-focused team of Adult Social Care Advisory Officers within the Contact Centre Team. We need a person who possesses the skills and enthusiasm to ensure that our high quality service to customers is maintained.

The County Council’s Contact Centre in Kingston has a key role in delivering a quality service to our million customers. We provide a ‘front door’ service, the first point of contact for all council enquiries, which enables an effective and efficient service.

Reporting to the Contact Centre Manager, and working closely with the Adults team manager, you will provide your team with its day-to-day enthusiasm and drive. Challenge will be no stranger to you and a high level of personal drive will be a key factor in your success. Your team will consist of a skilled, experienced, professional and motivated group of people.

Experience of working in a social care environment with substantial front line client contact experience is essential. Experience of leading a team is key, but what’s really important is that you can prove you have experience of developing staff both individually and in groups, that you have a solid customer focus and excellent understanding and empathy of adult social care issues.

If you are currently working as a qualified senior social worker, senior OT or senior care manager equivalent, then this position offers an opportunity to develop an additional area of expertise. You will be able to draw on and expand the skills gained in your previous role, whilst experiencing a unique adult social care environment.

An enhanced DBS (formerly known as the CRB (Criminal Records Bureau) will be required for this role.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an inclusive and diverse employer of first choice, reflecting the community we serve and particularly welcome applications from all under represented groups.

Equal Opportunities

Equal opportunity employer

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