Control Operators - Nights

2 Posts (one permanent / one temporary)
Plus bank staff on a zero hours contract

Band B – £13,874 – £16,054 per annum pro rata
(Progression to £16,830 is subject to excellent performance)

Do you enjoy talking to customers on the telephone? Are you able to stay calm and offer reassurance in a variety of situations? Would you like to work for an organization continuously looking to improve? If so, read on.

If successful, you will be part of the Housing Response team based at the council offices providing a 24 hour helpline service. We take pride in delivering a speedy and professional response to our customers. We provide a vital link via the telecare community alarms for an elderly or disabled person who might need assistance, by calling on the help of a named contact or emergency services. We also handle the Council’s emergency out of hour’s calls for services, such as council housing repairs.

To be successful you will need to have:

• excellent customer service skills and effective communication skills on the phone
• experience of dealing with the public possibly in potentially difficult situations
• IT literate with ability to analyse information and input data accurately
• be flexible to cover for holidays/sickness within own shift pattern as well as having the possibility of increasing your skills and knowledge covering other shifts

From mid April the posts based within the Council Offices, Coalville.

All posts are night shifts worked on a rota basis from 22:30 – 07:15 with the need for flexibility to train, attend team meetings and possibly cover during the occasional day shift.

The temporary role is initially until August 2010 with the possibility of extension.

Please quote Ref: COM687 to apply for the temporary role
Please quote Ref: COM688 to apply for the permanent role

We are also looking for Bank Central Controllers to cover night shifts on an ad hoc basis in the event of sickness or annual leave. To apply for Bank work please quote reference: COM689