Customer Care Co-ordinator

We are looking to recruit someone who is highly motivated, enthusiastic and customer focused. Do you have the ability to work on your own initiative and to tight deadlines? Do you enjoy customer contact and finding solutions? This is a great opportunity if you have experience within a complaints handling role and have knowledge of Social Care.

You will be part of the wider Policy & Performance team but with specific responsibility for all aspects of complaints procedures for Children and Adult Services.

You will have:
• a strong customer service background
• working experience of customer complaints handling
• excellent communications skills, be confident and well organised
• the ability to work to tight deadlines and be enthusiastic and flexible in a frequently changing environment
• good oral and written communication skills as you will be writing letter to customers and producing and presenting reports for senior managers and council members
• experience of using data bases as well as Microsoft Office applications including Word, Excel, Outlook.

This role will be based in Maidenhead but you must be prepared to travel to meetings when required.

For more information, please contact Dianna Cook on 01628 683126 or Libby Dineley on 01628 796721.

RBWM has the responsibility for and is committed to, safeguarding children, young people and vulnerable adults and for ensuring that they are protected from harm. This post is subject to an Enhanced CRB.

Closing date: 2 April 2010
Interview date: 12 or 14 April 2010