Customer Insight and Performance Manager

Help build the most sustainable suburb in London – and your own future

The London Borough of Sutton is one of the best performing local authorities in the country. We want to stay ahead of the game and set the agenda to deliver quality services at lower cost working closely with our residents to show them we are on their side.

We have some great opportunities now for people who want to make a difference to support and shape the future of the Council, working closely with our local communities and our community and third sector.

Working in a vibrant and highly performing new Policy and Customer Services Division in the Chief Executive’s Group, this post is key to shaping change.

As the Council’s professional lead for research, customer insight and performance management you will ensure delivery of the Council’s priorities through customer-focused, evidence-based policy and service delivery.

With a focus on making things happen and a track record of working effectively across organisational boundaries, you will advise senior officers and members on key areas for improvement and turning these into to practical projects with agreed improvement outcomes.

Closing date: 12 noon, 4 July 2011.

Interview dates: Weeks beginning 18 and 25 July 2011.