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Customer Service Advisor

Employer: Uttlesford District Council (Essex)

  • Reference: UDCE/17/40702
  • Published on: Thu 10/08/2017 11:05 AM
  • Closing on: Wed 30/08/2017 12:00 PM
  • Working Pattern: Full Time, Permanent
  • Hours: 37 hours per week.
  • Salary: £20,661 - £25,951
  • DBS Check: Yes
  • Location: Saffron Walden

UTTLESFORD DISTRICT COUNCIL - Customer Service Advisor

(Career Grade) - Salary Career Grade 4-5 £20,661 - £25,951 per annum

Starting salary £20,661

Are you looking to kick start your career?

You may be a school, college or university leaver

You may be looking to return to work

You may be looking for a new challenge and find a new place to work

Whatever your current circumstances, you could be the next member of Uttlesford District Council’s Customer Service Team.

Uttlesford is a thriving predominantly rural District in north-west Essex equal in size to half of Greater London, with international air (Stansted Airport), road and rail networks. With both new development and an historic and rural environment it offers the best quality of life in England and Wales.

We are looking for a Customer Service Advisor on a full time basis (37 hours) based on office opening hours 8.30am to 5.00pm.

The postholder will be part of the Customer Service Team, ensuring that as many enquiries as possible are resolved at the first point of contact to maximise customer satisfaction. Enquiries will be dealt with via the telephone and face-to-face giving advice and assistance on the whole range of District Council services as well as County, Parish, and the local community and other partner organisations. Enquiries will be dealt with by using various systems.

We are looking for a good communicator at all levels including telephone, face-to-face and written, who is patient and cheerful and able to work under pressure. Ideally, the candidates will have extensive computer experience (although training will be given). The ability to provide an excellent service to all customers contacting the Council in accordance with the Council’s Customer Care Standards and ensures that a positive image of the Council is conveyed to all customers.

The postholder will be expected to work at any of the Customer Service Centres at Saffron Walden, Great Dunmow and Thaxted, so there is a high demand for the post holder to be flexible. A full clean driving licence is essential along with the ability to travel to these areas, often at short notice.

For an informal discussion regarding this post please contact Denise Greenwood, Customer Services Manager on 01799 510300.

If you are interested in this post please ring our 24-hour recruitment answerphone on 01799 510666 quoting the relevant reference for an application form and information pack. Or alternatively visit our website at www.uttlesford.gov.uk to download application details and supporting information.

The closing date for completed applications is Wednesday, 30 August 2017 by 12 Noon.

Interviews will be held on Wednesday, 6 September 2017.

CVs will not be accepted.

We positively welcome applicants from all sections of the community.

Previous applicants need not apply.

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How To Apply

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

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