Customer Services Advisers

2 part-time posts, 1 of which is maternity cover-

21.75 hours a week – To be worked over 4 days, between Monday and Friday.

The Maternity cover post is fixed-term for an initial six month period, possibility of extension.

Are you prepared to go the extra mile to ensure our customers receive excellent service?

The Team & Role

The Customer Services Team provides a comprehensive customer focused service to the local community through its telephone Contact Centre and Help Shops. Customer Services staff work across all areas of the service.

Help Line (the contact centre), which operates at the Town Hall and from the Help Shops using the latest technology, is a dedicated, one stop, telephone service, giving a quick and efficient response to a wide variety of customer queries such as planning, missed bins, abandoned cars, pest control, car parking fines and general information.

Help Shops, located at Banstead, Horley, Merstham, Redhill and a Help Shop surgery at Preston as well as three Customer Service Desks at Reigate Town Hall, assist customers with a whole range of enquiries from Benefits to Planning as well as signposting to other statutory and voluntary agencies.

We are currently seeking confident, motivated and conscientious individuals to become part of the team.

Experience/Education

If you are attracted to this opportunity, and can say ‘YES’ to the following questions, then we would like to hear from you:

Do you have extensive experience in customer services?

Are you committed to excellence in customer care and service delivery?

Are you educated to A level standard or equivalent?

Can you communicate effectively at all levels and respond quickly to challenging situations?

Are you self motivated and flexible in your approach, welcoming ‘new ways of working’?

Are you a competent and confident user of computer systems, including MS Windows?

Are you prepared to work flexibly all of the Council’s Customer Service locations [The Help Line or Customer Service Desk’s at the Town Hall, and Help Shops at Banstead, Horley, Merstham, Preston and Redhill].

If you have any questions about the vacancy and wish to have an informal discussion please contact Lindsey Baxter, Customer Services Manager, on 01737 276252 or lindsey.baxter@reigate-banstead.gov.uk .

To obtain further information please download an application pack below (CV’s will not be accepted). Alternatively please e-mail HR@reigate-banstead.gov.uk . Please quote the reference SJ717.