Job vacancy details
Customer Services Advisors
Employer:Reading Borough Council
Reference:CEX0186
Salary:£16,536 - £18,430 pa (career grade progression scheme to Scale 5 – £18,907 - £20,736 pa) (pay award pending)
Hours:1x Permanent 1x 12 months fixed-term Full-time, 37 hours per week
Working pattern:Full Time, Permanent position
Location:Civic Offices – Customer Services Team
Closing date:03/09/2008 23:59 PM
Working as part of a team in our busy Customer Services Centre, you will be dealing with various enquiries from customers – face to face, or by telephone, e-mail, voicemail, or text messaging.
You will have previous experience of working in a customer services environment or in a call/contact centre environment. Good keyboard and IT skills, along with the ability to deal courteously and sensitively with enquiries and complaints will also be key to your role.
Progression to scale 5 is subject to meeting specified criteria, funding and the work at the higher grade being available. It is intended to appoint at the bottom of the salary range for all positions.
Closing date: 3 September 2008
Interview date: 25 September 2008
Equal Opportunities
We can only accept applications from people entitled to work in the UK, i.e. a citizen of the European Union or someone with a valid work permit. Equal opportunities for all. Positive about disability.
Additional Information
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