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Customer Services Applications Team Leader

Employer: Oxford City Council

  • Reference: 001186
  • Published on: Fri 28/07/2017 16:05 PM
  • Closing on: Sun 13/08/2017 23:55 PM
  • Working Pattern: Full Time, Permanent
  • Hours: 37 hours per week.
  • Salary: G7: £33,235 with possible progression to £35,335 per annum (pro rata for part time)
  • DBS Check: No
  • Location: Oxfordshire

The role

Are you dedicated to delivering high performing and high quality services with customer service excellence at the forefront of everything you do?

Is leading a team your passion and, being given the freedom to identify and implement learning and development opportunities for a team of Customer Service Officers who deliver this service, a key motivator?

Do you inspire innovation, always looking for ways to improve process for the ultimate benefit of customers?

If yes is your answer and you wish to be a part of building Oxford into a world class city for everyone, whilst being offered excellent career prospects, please read on…...

As the Team Leader for multi-skilled Customer Service Officers, processing numerous types of applications including Planning, HMO Licensing, Building Control, Housing and Taxi Licensing, this is a challenging and demanding role, which will enable you to build on your already established leadership skills.

You will be part of a management team consisting of another Team Leader to work alongside the Team Manager to drive forward this evolving and crucial service.

About us

Oxford City Council prides itself on delivering high quality, cost effective public services. Oxford is a world class city and the Council has high aspirations for its services and employees. We are a multi award winning Council and in 2015 we secured Champion IiP status along with Overall IiP Employer of the Year 2015, demonstrating our commitment to our employees and their wellbeing. We also scooped the Association of Public Sector Excellence Council of the Year award in 2015 and the Municipal Journal Best Achieving Council prize in 2014.

With over 1,200 staff dedicated to delivering the best service possible to our communities now is a truly exciting time to be working in Local Government. We are all about going above and beyond to improve outcomes for local people, and you might be surprised at the range and quality of services we provide.

We offer a great range of benefits which include generous holiday from 28 days per year plus bank holidays, Local Government defined benefit pension scheme, subsidised leisure membership, discounted travel and the ability to work flexibly in many of our roles. We offer well defined opportunities through our learning and development programme. We also support our staff through the employee wellbeing programme with a range of services including resilience training, an employee assistance programme and support via our dedicated occupational health service.

How to apply

More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site.

Applications should be made via our online application system (no CVs please).

For further information and how to apply online, please visit www.oxford.gov.uk

If you are unable to access our website please call 01865 252848 or 07483 011151 for Direct Services roles.

Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. Please ensure you explain any gaps in your work history.

Closing Date: 13 August 2017

Late applications will not be processed

Interview Date(s): 17 August 2017 – This is the only date available. If successful, you will be emailed 3 days prior to the interview.

For an informal discussion about the post please contact, Harry Routledge on 01865 252681 or email

We want our workforce to reflect the diversity of the community we serve so we welcome applicants from all communities. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for any vacancies.

Oxford City Council is not currently licensed as a sponsor and cannot employ migrant workers outside the European Economic Area and Switzerland under the Point Based System rules, issued by the UK Border Agency.

Vacancy Location

More Information

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