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Customer Services Officer

Employer: Oxford City Council

  • Reference: 001160
  • Published on: Mon 12/06/2017 14:15 PM
  • Closing on: Sun 25/06/2017 23:55 PM
  • Working Pattern: Full Time, Contract
  • Hours: 37 hours per week.
  • Salary: Grade 3 - 5: £18,308 with possible progression to £26,550 per annum - (pro rata for part time)
  • DBS Check: No
  • Location: Oxfordshire

The role
Oxford City Council’s Customer Contact Centre has a proud history of providing excellent customer service to its customers. In fact, our goal for every customer experience is:

Trust through listening to our customers and doing what we say we are going to do, when we say we’ll do it
Care for our customers, putting them first and making them feel worthwhile. We are positive and bring a personal touch to every situation
Pleased to make a difference, providing the best solutions and making life easier for our customers.

So if you want to work in a diverse team of open-minded individuals, committed to acting as Customer Champions, read on…

We will support you along the way through a learning and development programme which will enable you to build and shape the service we offer to the residents and users of Oxford City, where your skills, performance, passion and people skills will be recognised and rewarded.

About us
Oxford City Council prides itself on delivering high quality, cost effective public services. Oxford is a world class city and the Council has high aspirations for its services and employees. We are a multi award winning Council and in 2015 we secured Champion IiP status along with Overall IiP Employer of the Year 2015, demonstrating our commitment to our employees and their wellbeing. We also scooped the Association of Public Sector Excellence Council of the Year award in 2015 and the Municipal Journal Best Achieving Council prize in 2014.

With over 1,200 staff dedicated to delivering the best service possible to our communities now is a truly exciting time to be working in Local Government. We are all about going above and beyond to improve outcomes for local people, and you might be surprised at the range and quality of services we provide.

We offer a great range of benefits which include generous holiday from 28 days per year plus bank holidays, Local Government defined benefit pension scheme, subsidised leisure membership, discounted travel and the ability to work flexibly in many of our roles. We offer well defined opportunities through our learning and development programme. We also support our staff through the employee wellbeing programme with a range of services including resilience training, an employee assistance programme and support via our dedicated occupational health service.

How to apply
More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site.

Applications should be made via our online application system (no CVs please).

For further information and how to apply online, please visit www.oxford.gov.uk

If you are unable to access our website please call 01865 252848 or 07483 011151.

Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. Please ensure you explain any gaps in your work history.

Closing Date: 25 June 2017

Late applications will not be processed

Interview Date(s): Telephone Interview to take place on either 29 & 30 June 2017. Successful candidates will then be invited to the formal interview on either 6 7 July 2017

For an informal discussion about the post please contact, Stuart Fenwick on 01865 252602 or email

We want our workforce to reflect the diversity of the community we serve so we welcome applicants from all communities. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for any vacancies.

Oxford City Council is not currently licensed as a sponsor and cannot employ migrant workers outside the European Economic Area and Switzerland under the Point Based System rules, issued by the UK Border Agency.

How To Apply

Please apply online via the link provided.

Please note, we do not accept CVs.

Apply Now

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