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Digital Inclusion Co-Ordinator

Employer: Catalyst Housing Limited

  • Reference: CHL/17/25224
  • Published on: Tue 03/01/2017 11:44 AM
  • Closing on: Sun 29/01/2017 11:44 AM
  • Working Pattern: Full Time, Contract
  • Hours:
  • Salary: Up to £32,529
  • DBS Check: Yes
  • Location: Ealing

We are currently seeking an innovative and engaging Digital Inclusion Co-Ordinator to join our well established but highly ambitious organisation. This is an exciting time to join Catalyst as we embark on an accelerated period of growth and change with a clear plan to push forward the Commercial arm of our business.

Catalyst is one of the leading housing associations in London and the South East, developing homes for both rent and outright sale, and acting as an agent for change within local communities. We are constantly adapting and evolving our services to meet a changing environment and the changing needs of our customers. At Catalyst we are fiercely proud of our mission to become the model 21st century provider of homes: applying social and commercial entrepreneurship to tackle social exclusion, and building innovative mixed-tenure communities.

As Digital Inclusion Officer you will ensure customers that do not have (or have limited) digital skills or access to a device to carry out basic activity online are identified and offered support. You will create and deliver digital inclusion projects- engaging effectively with individuals, groups and partner organisations helping to reach our goal of having 80% of customers communicating with Catalyst online by 2020. You will recruit, train, support and motivate volunteers to become ‘Digital Champions’ and will maintain robust reporting records for all support and advice provided to customers.

You will have a proven track record as a strong leader, experience in delivering digital inclusion, planning and delivering training, as well as an enthusiasm for learning. You will be able to expertly engage, communicate and train a range of customers on topics such as use of social media, use of email, Skype, online shopping, information gathering, and using the web for employment opportunities and applying for Welfare Benefits. So having a strong interest in social media and new digital innovations is a must. A willingness to work across Catalyst housing geographical areas, using Catalyst community hubs and other appropriate locations.

We recognise that our success lies within our people so if you have the ambition, skills and experience we are looking for, you are inspired by our vision and you believe you can make a difference we’d love to hear from you.

The role is subject to a DBS check.

If you have the relevant skills and experience for the role and would like to apply, please visit our careers page: www.chg.org.uk/careers.

Closing date: 29th January 2017

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