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Digital Knowledge Coordinator

Employer: Catalyst Housing Limited

  • Reference: CHL/17/40538
  • Published on: Tue 08/08/2017 11:57 AM
  • Closing on: Sun 03/09/2017 11:57 AM
  • Working Pattern: Full Time, Permanent
  • Hours:
  • Salary: up to £35,000
  • DBS Check: No
  • Location: Ealing

Digital Knowledge Coordinator

Location: Ealing W5 2AU

Salary: up to £35,000

Fixed Term 12 months

We are currently seeking an experienced and proactive Digital Knowledge Coordinator to join our well established but highly ambitious organisation. This is an exciting time to join Catalyst as we embark on an accelerated period of growth and change with a clear plan to push forward the Commercial arm of our business.

Catalyst is one of the leading housing associations in London and the South East, developing homes for both rent and outright sale, and acting as an agent for change within local communities. We are constantly adapting and evolving our services to meet a changing environment and the changing needs of our customers. At Catalyst we are fiercely proud of our mission to become the model 21st century provider of homes: applying social and commercial entrepreneurship to tackle social exclusion, and building innovative mixed-tenure communities.

As Digital Knowledge Coordinator you will support a range of customer service projects primarily aimed at raising digital engagement across Catalyst. You will lead on the Customer Service Knowledgebase, engaging with cross organisational knowledge owners to proactively keep the knowledge base up to date through data analysis so that Catalyst customers and colleagues who need this knowledge can find it easily and be assured that it is valid, up to date and presented in a usable format. You will be required to deliver wide engagement events such as workshops and one-on-one guidance to create buy-in and drive the value of knowledge sharing. Working alongside budget holders to prioritise a programme of platform enhancements in response to strategic business goals and customer need will be expected for this role. You will have excellent communication skills and be able to demonstrate the ability to develop relationships at all levels. You will have familiarity with developing and delivering knowledge sharing programs with confidence and authority and will be an analytical thinker with decisive judgement. You will have the ability to anticipate product development and life cycle in direct response to customer need and business ambition as well as be a pro-active individual with a strong background in engagement and stakeholder retention and relationship management. You will also be able to understand the importance of quality assurance processes.

We recognise that our success lies within our people so if you have the ambition, skills and experience we are looking for, you are inspired by our vision and you believe you can make a difference we’d love to hear from you.

If you have the relevant skills and experience for the role and would like to apply, please visit our careers page: www.chg.org.uk/careers.

Closing date: 3rd September 2017

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