Head of Customer Services

Are you looking for an opportunity to join a busy Customer Services team in a not-for-profit organisation?

If you have a strong work ethic, are enthusiastic and have a personable approach, good organisational skills and an unwavering passion for this industry, you need to read on.

East Thames is a leading housing group and are looking for an experienced Head of Customer Services to join the team.

About us…

East Thames Group is a leading provider of affordable housing and community initiatives in east London and Essex.

We provide more than 13,500 affordable homes and we’re much more than a landlord. We take a lead in developing and building new homes and we run a wide range of employment programmes and community development initiatives. We are committed to making a positive and lasting difference in east London and Essex.

Head of Customer Services

This is a great opportunity to join our vibrant organisation at an exciting time for East London.

We are looking for an experienced, energetic customer services specialist to join our Communities and Neighbourhoods Directorate and be instrumental in shaping our customer services. Leading our Customer Contact Centre, you will embed our new customer relationship management system and take ownership of our customer data, creating class leading customer profiles to help our organisation make the very best use of resources. Passionate about customer satisfaction, you will be able to demonstrate a track record of placing customers at the heart of the services they receive, improving the customer experience. As senior customer advocate you will use your skills to help us convert detractors to promoters

Post title Head of Customer Services

Salary: £46,574 – £49,650 per annum

35 Hours per Week

Stratford, London E15

We offer a competitive salary and a range of progressive benefits.

Closing date: 15th August 2012

Interview / assessment date: From 29th August 2012

For further details and to apply please visit job.applications@east-thames.co.uk">jobs.east-thames.co.uk

Safeguarding Recruitment Statement

East Thames is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of eligibility to work in the UK.

Equality & Diversity Statement

East Thames is a diverse organisation that represents differences in race, disability, gender, gender identity, sexual orientation, faith, background or personal circumstances – we welcome all applicants. We want everyone to feel valued and included at East Thames and to be able to achieve their full potential. East Thames is opposed to any form of unlawful discrimination and commits itself to the redress of any inequalities by taking positive action where appropriate.