Heritage Learning Customer Relations Coordinator (DBS)*

Fixed term for 6 months (potential for extension based on performance and funding).

At Heritage Learning we are passionate about arts, heritage and culture. We believe they have the potential to change lives, inspire new thinking and empower us to see ourselves and the world differently.

Our audiences are at the heart of what we do and we will do all we can to enable them to get involved, enjoy and understand through a wide range of high quality creative and cultural learning opportunities.

As part of our team you will play a critical role in the delivery and sustainability of our service.

You will carry out research and develop a deep understanding of Heritage Learning target audiences including their purchasing and media habits in order to develop strategies to effectively communicate with them.

You will develop and maintain an effective communications and engagement strategy that targets identified markets driving an increase in product sales and promoting awareness of Heritage Learning within the city, region and nationally.

You will manage the production of promotional material, literature and campaigns ensuring voice, designs and messages are consistent and in line with Heritage Learning’s brand and guidelines.

You will manage Heritage Learning’s website and social media accounts ensuring promotion and effective communication with relevant audiences, liaising with Hull City Council Communication Team as appropriate.

You will maintain marketing and communication records and accounts adjusting schedules and activity in line with responses and level of impact.

You must have experience of developing creative marketing and communication strategies and managing successful marketing campaigns along with demonstrable experience of producing high impact press releases, creative marketing literature, promotional copy and media activity.

Above all you will be committed to actively promoting high quality creative learning and cultural engagement.

If you want to be part of a team that thinks creatively, invests in innovation, embraces each others strengths and believes that honest, friendly and personal relationships are at the heart of great customer care, then we want to hear from you!

Heritage Learning is an independent self-funding organisation that sits within Hull City Council’s local authority infrastructure. The service is 100% traded, operating as a business unit on a not-for-profit basis. All Heritage Learning employees are required to generate income and performance is based on meeting the specific requirements of the Heritage Learning annual business plan.

Shortlisting: 6 June
Interviews: 12 June

For an informal discussion please contact Jane Avison, Heritage Learning Business Manager on 01482 318737.

Applicants are encouraged to apply for vacancies electronically. Alternatively please telephone 01482 300300 for application details. The opening hours are Monday-Friday 8.00am until 7.00pm and Saturday 9.00am until 1.00pm. Please quote the reference number, job title and closing date when requesting an application pack.

If you have not received a reply within 4 weeks of the closing date please assume that your application has been unsuccessful.

Any offer of employment to the above post will be subject to receipt of a satisfactory Enhanced & Barring List Disclosure from the Disclosure & Barring Service.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

• E-mailable Form (Word)

• Apply by Email