Salary £24,210 – £30,693 p.a. inc.
1 x permanent & 1 × 12 month fixed term
Here in Brent we do things differently in our Housing Needs Service. We believe in being focussed to deliver the best possible outcomes for our residents. Rather than trying to ensure case work is dealt with in the statutory 33 days we hope to deal with everything far more quickly. We achieve this by promoting fresh thinking and innovation, taking bold steps to deliver more effective results. We support our people to think outside the box to deliver creative solutions.
To undertake a training programme and become responsible for the effective delivery of the Council’s statutory investigation and assessment process for households who approach the Council in housing need. This will involve a statutory assessment of their circumstances, as well as ensuring that, wherever possible households are prevented from becoming homeless, by securing their residence in their current accommodation. When this is not possible, or appropriate, to present a range of housing options to resolve their housing needs. The postholder will engage in a two year programme to develop the ability for dealing with a range of cases, including complex cases which may be subject to judicial review and ombudsman enquiries. The postholder will be required to develop a comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness and to provide innovative advice and solutions when dealing with complex and difficult cases.
As a Housing Options Officer you will promote our service values and be the first point of contact for applicants in Housing Need to whom a Housing duty might be owed. Can you demonstrate good knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of making section 184 decisions? Are you new to Housing Needs and Homelessness or have an interest in pursuing a thrilling career in assisting those in Housing needs? Do you have the acumen to quickly grasp the legislative framework of homelessness assessment and prevention? Then our trainee scheme would interest you. Are you people focussed, passionate about good customer service and take pride in delivering a good service? Are you able to work proactively, highly motivated, ambitious and ready for a new challenge? If so, and you share our service vision and values, we would welcome your application.
Applicants should indicate which position they are applying for noting the experience and knowledge required for each level. If you are new to homelessness, you will be offered a starting position as a Trainee Housing Options Officer.
Closing date: 9 March 2014 (23:59)
Assessment and Interview date: 20 March 2014
We reserve the right to close this advert earlier than the closing date indicated should we feel we have received sufficient applications.
Please note CV’s will not be considered as part of your application for this position.
Brent Council values the diversity of its community and aims to have a workforce that reflects this therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with a disability as they are under represented across the council.
Before you join Brent Council you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.