Income Management Officer

Do you like a challenge? We need you to be motivated, resilient and keen to deliver a great customer experience.

Reporting to the Head of Home Ownership (Income and Service Charges), you will make a major contribution to the improvement of Income Collection across AmicusHorizon home ownership properties in the London and Surrey region.

We prefer you to have 1 year’s experience of income collection or money advice. More importantly, you’ll be well organised with brilliant people skills and a ‘can do’ attitude.

We’re looking for:

• Strong communication & negotiation skills
• Experience of working with money advice agencies
• Confident to use own initiative
• Deliver results
• An understanding of welfare benefit reform
• High level of computer literacy
• Ability to work well under pressure.

You’ll provide top notch telephone and face to face advice and support to customers on arrears and household budgeting. You’ll develop and maintain strong links with finance staff, local authorities, local courts and support agencies.

You will present court cases including preparation, attendance and follow up action. As well as identifying vulnerable home owners or other possible management issues and bring to attention of the Home Ownership Team. There will be the need to undertake regular home visits to discuss arrears and agree arrangements to pay.

A Full driving licence is essential as you will be required to travel.

This post is subject to a CRB check.

Closing date: 17 August 2012