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Income Recovery Officer

Employer: Oxford City Council

  • Reference: 001194
  • Published on: Fri 04/08/2017 11:00 AM
  • Closing on: Thu 17/08/2017 23:55 PM
  • Working Pattern: Flexible Hours, Full Time, Contract
  • Hours: 37 hours per week.
  • Salary: G6: £29,142 with possible progression to £30,849 per annum - (pro rata for part time)
  • DBS Check: No
  • Location: Oxfordshire

The role
We are looking for a proactive and customer focused Income Recovery Officer to join the Income Team who, through the effective and proactive management of customer accounts, can contribute to the maximisation of the Council’s income.

Working as part of the Income Collection Team to provide a comprehensive income collection service to all customers of the Council, you will be required to deal with a caseload of housing rent accounts and take the appropriate action in accordance with the Council’s policies and procedures. This will include resolving customer issues to prevent debt, negotiating with customers on sustainable repayment plans and providing advice to maximise customer’s income. There is also a requirement to represent the Council at Court in possession and other enforcement proceedings relating to debt.

If you believe you have the relevant skills and experience, we would be pleased to hear from you.

About us
Oxford City Council prides itself on delivering high quality, cost effective public services. Oxford is a world class city and the Council has high aspirations for its services and employees. We are a multi award winning Council and in 2015 we secured Champion IiP status along with Overall IiP Employer of the Year 2015, demonstrating our commitment to our employees and their wellbeing. We also scooped the Association of Public Sector Excellence Council of the Year award in 2015 and the Municipal Journal Best Achieving Council prize in 2014.

With over 1,200 staff dedicated to delivering the best service possible to our communities now is a truly exciting time to be working in Local Government. We are all about going above and beyond to improve outcomes for local people, and you might be surprised at the range and quality of services we provide.

We offer a great range of benefits which include generous holiday from 28 days per year plus bank holidays, Local Government defined benefit pension scheme, subsidised leisure membership, discounted travel and the ability to work flexibly in many of our roles. We offer well defined opportunities through our learning and development programme. We also support our staff through the employee wellbeing programme with a range of services including resilience training, an employee assistance programme and support via our dedicated occupational health service.

How to apply
More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site.

Applications should be made via our online application system (no CVs please).
For further information and how to apply online, please visit www.oxford.gov.uk
If you are unable to access our website please call 01865 252848.
Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. Please ensure you explain any gaps in your work history.

Closing Date: 17 August 2017

Late applications will not be processed

Interview Date(s): 04 - 06 September 2017

For an informal discussion about the post please contact, Caren O’Keefe on 01865 252318 or email

We want our workforce to reflect the diversity of the community we serve so we welcome applicants from all communities. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for any vacancies.

Oxford City Council is not currently licensed as a sponsor and cannot employ migrant workers outside the European Economic Area and Switzerland under the Point Based System rules, issued by the UK Border Agency.

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