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Income Recovery Officer

Employer: London Borough of Hammersmith & Fulham

  • Reference: 2925
  • Published on: Tue 13/06/2017 16:45 PM
  • Closing on: Thu 22/06/2017 23:59 PM
  • Working Pattern: Full Time, Permanent
  • Hours:
  • Salary: £31,953 - £33,627
  • DBS Check: No
  • Location: Hammersmith & Fulham
  • Play an integral part in delivering a high quality leasehold service
  • Grade SO2 with a salary of £31,953

Hammersmith & Fulham Council is not only committed to improving the lives of our residents and to make Hammersmith & Fulham a better place, we are determined to become the best council in the country. To help make this vision a reality, we are looking for someone who shares our vision and can help to realise our ambitions.

As a high performing council which manages circa 18,000 council homes (4,800 of which have been sold on long leases), we are committed to involving our residents in the continued improvement, design and delivery of our services.

As an Income Recovery Officer you will be working in a team of three reporting to the Service Charge and Income Recovery Manager. You will be responsible for proactively ensuring the effective income recovery of leasehold service charges (including major works). You will also liaise directly with leaseholders and key stakeholders and undertake recovery action in accordance with the arrears procedure, ensuring all accounts are regularly monitored and appropriate actions taken.

You will provide a customer focussed service to all our leaseholders and freeholders who are required to contribute to services charges.

This role requires excellent Microsoft Office skills, good attention to detail, the ability to interpret complex financial information and present this is an easy to understand manner. Highly developed communication and customer service skills will enable you to respond to queries clearly, explain complex issues in a straightforward way, not only with our residents but with other sections within the council. The council is committed to developing its staff and you will have access to career development opportunities.

If you need further information about this role, please contact Jana du Preez on 020 8753 4242.

Closing Date: 22nd June 2017

To apply for this role please click the link below.

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