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Leasehold Service Adviser (Housing, Customer Service)

Employer: CDS Co-operative

  • Reference: BLUL51941
  • Published on: Mon 07/08/2017 12:18 PM
  • Closing on: Mon 14/08/2017 20:00 PM
  • Working Pattern: Full Time, Permanent
  • Hours: Full Time hours.
  • Salary: £30,967 - £36,128 (plus up to 10% annual bonus)
  • DBS Check: No
  • Location: CDS Co-operative, Great Dover Street, London

CDS is on a mission to make co-op and community led housing a mainstream option – with homes for rent and ownership available at a range of prices. Co-ops are a group of residents who have a stake in the housing where they live and – together – are the landlord. They are responsible for the decision-making about how their housing is managed, deciding how services such as repairs, estate services and income collection are carried out. CDS supports over 40 co-ops that house more than 2,200 households by directly providing or overseeing the provision of a variety of these services and back office administration functions under instruction from the co-ops, much like a managing agent. We are also a social landlord, providing housing management to our own residents living in almost 1,000 properties.

We now have an exciting opportunity for a Leasehold Service Advisor to join us where you will be our expert on all aspects of homeownership.

As our lead on leasehold management and the Right to Acquire/Buy you will build on our reputation for reliability by giving quick and accurate responses to homeowner enquiries about leases, service charges, major works consultation, shared ownership staircasing, buying and selling. Your focus will be making it easy for customers to understand their contract with us and for your colleagues to provide the right advice and services. Alongside providing this service, you will develop and maintain our helpful homeownership information library for owners and for staff.

We are looking for someone who has previous experience of leasehold management, including thorough knowledge of key legislation and risks. With an enthusiasm and ability to provide excellent customer service for homeowners, you will be confident in dealing with complex enquiries, as well as liaising with experts such as solicitors, surveyors or valuers.

This is a great opportunity for someone who enjoys working in a fast-paced environment, in an advisory role supporting residents and colleagues alike. With a varied workload and an appreciation for working with legal documents and issues, you will be highly organised to be able to work flexibly to tight deadlines whilst being called on to give advice when needed.

In return, we offer a contributory pension scheme, 28 days holiday + bank holidays, health cash plan and an employee perk system.

Please refer to Job Description when completing your application form.

Closing Date: Monday 14th August

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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