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Libraries Customer Service Officer Level 3

Employer: Camden Council

  • Reference: SC/17/25790
  • Published on: Wed 11/01/2017 15:52 PM
  • Closing on: Sun 05/02/2017 15:52 PM
  • Working Pattern: Weekends, Contract
  • Hours: 5.5 hours per week.
  • Salary: £21,061 - £22,794 per annum (pro rata)
  • DBS Check: No
  • Location: Camden Council, 5 Pancras Square

About the role
We have several fantastic opportunities for suitable candidates for providing high quality library services and support, assisting customers in their information, learning, reading and ICT needs.


You will be based at one of the libraries across the Camden borough and will be expected to work at additional libraries when requested.

About you
We are looking for experienced team players to successfully ensure a seamless customer experience on behalf of Camden Council providing ‘one front door’.

The successful candidate will also;

•Support the promotion of the library to local communities, raising awareness and increasing usage
•Taking responsibility for a safe, attractive and tidy environment for our customers
•Operates the service in the absence of a senior manager, with referral to service wide duty managers as required

The jobholder is required to work in within the libraries service ensuring that services provided exceeds customer expectations. May have specific responsibility within specialist areas and is responsible for ensuring the provision of consistent levels of service across all work areas. The jobholder is required to work flexibly to meet changing and conflicting priorities that may arise.
About Camden
Camden is located in modern award winning offices at King’s Cross overlooking the open space of Granary Square. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

You can see full details of our excellent benefits at www.togetherwearecamden.com

Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website:
www.togetherwearecamden.com/discover

Make it work for you. Make it Camden.

How to apply
To apply for this job please follow the "Apply for job" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Closing dates for applications: Sunday 5th February at 23.59

Interviews to be held: W/C 6th February

Please quote ref: LBC02186

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How To Apply

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

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