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Ombudsman Managers

Employer: Financial Ombudsman Service

  • Reference: FOS/17/34181
  • Published on: Fri 12/05/2017 10:10 AM
  • Closing on: Fri 02/06/2017 23:55 PM
  • Working Pattern: Full Time, Part Time, Permanent
  • Hours:
  • Salary: Starting salary £55,000 plus excellent benefits and the potential to progress to £65,000 within 18 months, depending on your performance
  • DBS Check: No
  • Location: South Quay, Docklands

Lead and inspire a team – to reach fair answers to complex problems

At the Financial Ombudsman Service we settle a wide range of disputes between financial businesses and their customers. We listen to both sides of the story and weigh up the facts, before reaching a fair outcome – thoughtfully and quickly.

Common-sense decisions – at the heart of what we do

As an ombudsman manager, you’ll lead a small team of investigators and be at the heart of what we do – helping them sort out financial services problems for our customers. By using your sound judgment and leadership skills, you’ll support your team in reaching answers that are fair and feel fair. And where this doesn’t resolve things, you’ll have the responsibility to make final decisions that are legally binding on both sides.

Help us make money matters fairer – who we’re looking for

You’ll be used to weighing up relevant information and then making tough and fair decisions at a senior level – for example in law, business or in a policy environment. But most importantly you’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations. You’re motivated by doing the right thing – and can cut through confusion to help give people the help they need in a clear and balanced way.

You’ll be able to lead, motivate and inspire a team to deliver excellent service for our customers. So you’ll need to be a great coach, passionate about developing your people – and able to drive performance. To ensure your team provides fair and timely answers you’ll also be able to identify those times when you need to step in to keep things on track. In this exciting role, you’ll know you’re making a real difference to people’s lives every day.

If this sounds like you then apply now, to find out how you can make a difference at the ombudsman service.

The Financial Ombudsman Service is working in partnership with Reed Talent Solutions for the recruitment of these roles

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