Service desk Anaylst
Employer: Clarion Housing Group
- Reference: IT3004
- Published on: Fri 18/08/2017 13:20 PM
- Closing on: Fri 01/09/2017 13:20 PM
- Working Pattern: Full Time, Permanent
- Hours: 36
- Salary: £25558 per annum
- DBS Check: No
- Location: Norwich
CONTRACT TYPE/LENGTH: Permanent
Are you looking to make a difference with a new and exciting challenge?
We're seeking a Service Desk Analyst with excellent customer service experience to make a mark in our newly merged housing group. As Service Desk Analyst, you will provide professional and customer focused 1st line incident management support to all Clarion Group offices utilising remote tools.
We'll look to you to troubleshoot incidents, maintaining a high level of first line fix within the Service Desk. You'll log incidents and requests, maintaining accurate written records of work completed in line with customer services principles.
As well as a methodical approach to problem solving, you will also understand the importance of accuracy, data integrity and of adhering to procedures. Ideally you'll already have a good knowledge of operating within an ITIL based Service Management function.
We're looking for someone ambitious, with excellent customer service experience to join our team. In return we offer a fantastic competitive salary and career development opportunities.
If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
Closing Date: MIDDAY on Thursday 31st August
Interviews will be held on week commencing 18th September
When applying please use Google Chrome
Applicants must be able to travel across regions as required.
About Clarion Housing Group
Clarion Group formed in 2016, following the merger between two of the country's largest housing associations, Affinity Sutton and Circle Housing Group.
With over 125,000 homes we are the country's largest housing group. We attract and connect experience and people across every aspect of housing. We plan and build. We attract people, support people and invest in creating platforms for thriving communities.
Clarion Housing Group is committed to having a diverse and inclusive workforce. We wish not only to reflect the communities that we serve, but also to harness the wealth of creativity that diverse teams provide, including improved problem solving, innovation and dynamism. We are an organisation that encourages staff to be authentically themselves, which makes Clarion an effective and productive place to work.
As a Disability Confident Committed Employer we understand that people with disabilities are underrepresented in the workplace and that, as a result, we are missing out on vital skills and knowledge in our organisation. Please don't hesitate to let us know if you have a disability or long-term health condition so that we can automatically shortlist you for an interview, as long as you meet the minimum selection criteria for the position.
We are committed to equal opportunities in employment and service delivery