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Specialist Debt Advice Officer

Employer: Reading Borough Council

  • Reference: NBH0179
  • Published on: Fri 16/06/2017 08:00 AM
  • Closing on: Thu 29/06/2017 23:55 PM
  • Working Pattern: Full Time, Permanent
  • Hours: Full-time, 37 hours per week • Permanent.
  • Salary: RG5M (SCP 28 –34) £24,964 – £30,153 pa
  • DBS Check: Enhanced
  • Location: Reading

Tenant Services

We require an enthusiastic, experienced and motivated individual to provide expert welfare benefit, financial advice and assistance to Reading Council tenants and privately rented tenants to maximise income, reduce expenditure and prioritise debts to prevent homelessness.

Reporting to the Senior Specialist Debt Advice Officer, your main duties will include preparing and conducting interviews with service users, and where necessary visiting service users within their own homes, to carry out a full means enquiry, including preparing a financial statement, giving debt advice, making contact with internal and external creditors to negotiate debt/arrears agreements. To offer advice on Welfare benefits and worklessness, and to promote financial and digital inclusion to service users.

This role would involve close working relationships with the Income Recovery Teams Debt Advice Team, Housing Needs Officers, Housing Benefit and Council Tax Officers, as well as other Council sections and outside agencies.

The ideal candidate will have proven experience in giving help and advice to the public in some form of advisory capacity in relation to complex regulations or legislation in Housing and or Debt Advice. Previous computer experience and well developed written communication skills is required.

If you would like an informal discussion please contact Jamie Webb, Senior Specialist Debt Advice Officer on 0118 937 2197.

Internal Reading Borough Council employees must login via Employee Self Service to apply. If you have not yet been issued with your Employee Self Service account, or you have any queries, please email with details.

Visit http://www.reading.gov.uk/jobsearch for more details on how to apply online. Alternatively, call the Recruitment Team on 0118 937 2039 (24 hour answerphone) quoting the job reference number and the job title of the post you are interested in.

Please do not send a CV: for the purposes of equal opportunities, we can only accept Reading Borough Council application forms.

An Enhanced Disclosure and Barring Service check will be sought from the successful candidate.

Closing date: 29 June 2017
Interview date: 24 July 2017

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