Support Officer (Universal Credit)

Employer: North West Leicestershire District Council

  • Reference: SO
  • Published on: Tue 15/08/2017 23:59 PM
  • Closing on: Mon 28/08/2017 23:59 PM
  • Working Pattern: Full Time, Temporary
  • Hours:
  • Salary: £24,174 - £27,668
  • DBS Check: No
  • Location: Leicestershire

Based at North West Leicestershire District Council, Council Offices, Coalville, Leicestershire, LE67 3FJ

Fixed term contract until 31 March 2019

Band E, £24,174 - £27,668 per annum (pro rata to length of contract)


This opportunity has arisen as a result of funding from the Department for Work and Pensions for the Council to provide advice and support for residents in North West Leicestershire who claim Universal Credit, giving guidance specifically around personal budgeting support.   The role focuses on this area of support along with giving tenancy support to Council tenants requiring advice and guidance to help maintain their tenancy.


The successful candidate must have excellent verbal and written communication skills and be able to build and maintain rapport with a varying range of people.  A good understanding of Universal Credit is also required.


The Support Officer (Universal Credit) will also be expected to participate in challenging service delivery approaches and mechanisms to help the Council deliver improved outcomes for our customers and tenants as the role evolves.


If you would like more information about this opportunity please contact Ben Parkinson, Housing Support Team Leader on ext 694 or by email to 

Closing date - Monday 28 August 2017

Disabled applications who meet the essential criteria for the job will be guaranteed an interview.
We welcome applications from all sections of the community.

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