Supporter Care Officers x2

Over 500,000 people in the UK have autism. Together with their families, they make up over two million people whose lives are touched by autism every single day. At the National Autistic Society, our vision is a world where all people living with autism get to lead the life they choose.

We are establishing a dedicated customer services team to enhance and improve the experience our supporters have with us. We are looking for two experienced Supporter Care Officers to help us provide a first-class service to all our members, supporters and customers.

This is an exciting opportunity where you can use your customer service skills and contribute to a first-class customer services team to make a real difference and be in at the start of a key strategic venture. Working initially with the Supporter Care Project Manager and the Supporter Care Manager, you will be involved in setting up the team’s systems and processes and preparing the team for going live in May this year. You will then provide a first point of contact to all our supporters and answer their queries, providing them with the assistance they need, and dealing with their complaints in a fashion that is compliant with the FRSB standards and best customer service practice. Working with the Support Care Manager, you will also help other teams within the organisation to improve their processes to ensure that the supporters’ needs are at the focus of all our interactions with them.

Key requirements

• Customer Services background with specific experience in handling customer enquiries and complaints
• Experience in data entry to a large and complex database system
• An understanding of and passion for the Customer Experience
• An appreciation of applications, systems and processes with the ability to help design and improve operational business processes
• Well-developed communication skills, excellent telephone manner, and a willingness to go the extra mile for the supporter
• Strong time management and organisational skills.

Applications are sought from all suitably qualified sections of the community but particularly welcome from those with a diagnosis of autism or Asperger syndrome.

Closing date: 1st March 2012

Interview date: Week commencing 5th March

The NAS is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment.

Charity Number: 1205298