Temporary Revenues Officer (Recovery) – 6 months

Employer:Sevenoaks District Council

Reference:Rev. O - Temp

Published:Mon 16/01/2012 09:00 AM

Closing date:Sun 05/02/2012 17:00 PM

Working pattern:Full Time, Temporary, Contract, Voluntary position

Hours:37

Salary:Salary: Starting at £19,570.85 p.a increasing to £21,301.58 p.a following 12 months satisfactory performance

CRB check:No

Location:Argyle Road, Sevenoaks, Kent, TN13 1HG

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We are looking to recruit a temporary Revenues Officer to join the Revenues Recovery Team based at Sevenoaks for a period of 6 months.

The main duties will involve:

the efficient and effective recovery of Housing Benefit Overpayments, using the most appropriate method for the individual debtor
contacting customers to chase late payment
taking payments over the telephone by debit or credit card
using the Academy Debt Management system to update and maintain collection records
using the IDOX document management system
processing daily correspondence
answering customer enquiries whether face to face or over the telephone regarding payment arrangements, deductions from ongoing benefit, attachments to welfare benefits

The successful candidate will have experience of working in a Revenues team or similar environment. They will have a good understanding of debt recovery procedures and must have excellent customer service and negotiation skills. The successful candidate must have the confidence to initiate contact with customers and the ability to negotiate sustainable payment arrangements.

Call Human Resources on 08450709889 for an application pack (8:30 – 17:00, Monday – Friday) or email .

Do not send your cv – only fully completed application forms will be accepted.

Closing Date: 05 February 2012