Welfare Benefits Advisor

It’s an exciting time for East Thames Group working in east London and Essex – our key areas of operation with a focus on the Thames Gateway and the Olympics.Part of East Thames Group, one of the most powerful forces for regeneration in east London and Essex, we offer progressive housing and neighbourhood management solutions to over 12,000 households. Expect to develop new talents with a well-managed organisation that’s closely in touch with its people, and the people it helps.

We are looking for an experienced Welfare Benefits Advisor to work within the Customer Accounts Team. You will be responsible for providing comprehensive welfare benefit and debt advice to a range of residents as well as designing, delivering and facilitating training sessions about benefits for staff throughout the organisation.

You will have an in-depth knowledge of welfare benefits, departments and systems. You must be able to demonstrate that you can develop and manage an income maximisation programme for residents and be performance driven. You will be IT literate and able to use systems to monitor and evaluate outcomes. You will be able to analyse project information to produce reports and present findings to management.

In order to be shortlisted for this role, you will have to demonstrate your knowledge and experience by responding to the following questions:

• Demonstrate how you have provided welfare benefit and debt advice in your previous role/s.
• What would you do in the first 3 months in the role as Welfare Benefits Adviser.
• How would you engage with hard to reach groups.
• How have you liaised and built relationships with Housing Benefit Departments and other external agencies.
• Can you tell us of ways/methods of measuring the success of the Welfare Benefit Adviser role.

We offer a range of progressive benefits that include flexible working options, pension scheme and great leave, and we employ some of the best people you will ever work with. We’re based in the centre of vibrant and rapidly-developing Stratford, with excellent transport links.