Frequently Asked Questions

Registration Questions

Q. I have not received the Activation email?

A. Please check your Spam / Bulk / Junk. It is also advisable to add donotreply@jobsgopublic.com to your safe sender list, this way any future emails you receive from us will not be flagged as spam.

If you have not received the confirmation email please call our helpdesk directly on 0845 835 0558 9.00am-5.30pm weekdays and our support team will assist you with account activation.


Q. The activation link in the email does not work?

A. If the link in your confirmation email is not working please try copying and pasting the link into a new window in your browser.


Q. The system states I am already registered?

A. You may have already registered on one of our network of website including LGJobs. If this is the case please use the password for that website. If you cannot remember this password then please use the ‘Lost Your Password?’ link. This will present you with instructions to change your password.



Account Questions

Q. I have changed my password, but when I go to login it will not accept the password?

A.Some Internet browsers allow you to save your password when you register on a website. This might be set up so that your old/inactive password is being prefilled; try deleting this and entering your new password.


The system keeps telling me that my Email and Password do not match.

A. Please check that you have not misspelt your email address or password. The password is case sensitive, which means that if you entered it with a capital letter during the registration process, you will need to use the capital letter here.


Q. Can I upload my CV?

A. Yes, you are able to upload your CV into your account and this can be used for your reference when you are applying for vacancies. Please upload this as a word document with a file extension of .doc and a size limit of 200kb.

Please note: Jobsgopublic does not hold a CV database, as such employers do not have access to your uploaded CV.


Q. How do I delete my account?

A. Once you are logged into your account, follow the link that says 'Unregister' (with a red cross). This will ensure all your details are deleted from our system. If you are a member of any of our partner sites you will have the option to delete your account on Jobsgopublic only, or to delete from any of our partner sites as well.



Application Questions

Q. How can I contact the Employer about my application?

A. Information about the Employer can be found either under "Application Information" or by performing a search online. If you want to get feedback on your application, you need to contact the employer directly. If you have registered and applied online you will be able to access your old applications when you login to your account.

Q. Can I send my application or CV to Jobsgopublic?

A. Jobsgopublic is an online jobs board and does not act as an employment agency on your behalf, as such we do not accept CVs or job applications by email or post.

Q. I just want to apply online. Do I have to register and login to do this?

A. No, you are able to apply online for any vacancy without logging in or registering. However, you will not be able to save your application and, once submitted, you will no longer have access to it. It is advisable to register so that you have the benefit of saving your application as you go along and to return to it should you be invited to interview.

Q. Why have I not received a response to my application?

A. When you apply for a job using the online application form, the information is available for the employer to review and assess using their recruitment process.

Jobsgopublic is not involved in the selection process for any vacancy listed on the website, this is the sole responsibility of the individual employer. We cannot provide you with information on the number of applications for a particular vacancy or any further information on the listed vacancy, you will need to contact the employer directly.

Q. I would like to find out more information on a particular job that I would like to apply for but I don’t know whom to contact?

A. For further information on vacancies you need to contact the employer advertising the job. Information about the employer can be found either under "Application Information" or by performing a search online.

Email Questions

Q. The emails I receive are not offering me the job search results that I am expecting?

A. If the search results you are getting are not reflecting the jobs you want to apply for please log into your account, review and edit your saved searches with details that meet your criteria. Example: Keywords, Sector, Occupational groups, Salary range, Working pattern, Contract Type, Locations

Q. How do I stop receiving emails from jobsgopublic.com?

A. To unsubscribe from Jobs by email, please log into your account and choose ‘Saved Searches’. If you ‘Edit’, you can then choose ‘No’ to stop receiving vacancies by email. You can also delete the entire saved search if you no longer wish to have that search criteria.

Contact Details

Technical Problems

If you are experiencing difficulties accessing and using the website, we have a support team available 9.00am-5.30pm daily.

For the support team please call 0845 835 0558 or email us at support@jobsgopublic.com

Sales and Advertising

If you are interesting in advertising on Jobsgopublic please contact our sales team who will provide you with the best advertising services for your recruitment campaign.

For a sales query please call 0207 884 3393 or email sales@jobsgopublic.com

Prefer to write to us? Here is our postal address:

JGP Resourcing
154-160 Fleet Street
London
EC4A 2DQ

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