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Benefits Assessment Officer x 2

Employer:Woking Borough Council

Reference:893

Salary:£15,452 - £23,445 per annum (subject to experience)

Hours:37 hours per week

Working pattern:Full Time, Permanent, Temporary, Contract position

Location:Woking

Closing date:14/01/2009 17:00 PM

1 Full time permanent position
1 Full time temporary position – up to 1 year maternity cover.

Working within the Benefits Assessment Team, an ideal opportunity has arisen for two experienced Benefits Assessment Officers to join the Woking Borough Council team. The main duties include:

•To check details of each benefit claim form, ensuring the claim complies with the Verification Framework and has been completed correctly. Obtain further information to support the claim, and input all necessary information into the computer system. Ensure entitlement to benefit is reasonable and issue any entitlement letters.

•Conduct office interviews and deal promptly and courteously with all forms of communication

•Ensure decisions and procedures are in accordance with statutory legislation, case law and Council policy, maintaining and prioritising the workload.

•Liaise with the Department for Work and Pensions, Employment Services, Citizen’s Advice Bureau and other external organisations as required.

•Maintain effective liaison with other sections and service areas

•Make occasional visits to the applicant at home where deemed necessary

Candidates should have experience in a Local Authority, ideally with a sound knowledge of housing benefits and council tax benefits. Excellent communication skills required, both verbal and written; and ability to work to deadlines and standards.

Woking Borough Council offers in return competitive salary, flexible working arrangements, pleasant open plan working environment at the Civic Offices and excellent career opportunities exist for committed individuals. Further benefits are detailed in the Job Pack.

For an informal discussion about the post please contact Jan Canfield (01483 743635) or Karen Edwards, (01483 743770) Benefits Team Managers.

Interview Date: 29 January 2009

Equal Opportunities

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.

Application Information

To apply please download the Application Pack and the Application Form at the end of this advert. If you are unable to download, please ring Woking Borough Council on 01483 743858.