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Customer charter

Setting the standard in public sector recruitment

We are committed to providing exceptional services to our valued clients and candidates.

Client charter

Candidate charter

How we work with clients

We want to make sure that candidates have the best experience when applying for a role via Jobs go Public.

With that in mind, we hold our clients to the following standards.

1. Commitment to timeliness

We understand the importance of a swift recruitment process and its impact on both candidates and your organisation. We expect our clients to provide timely feedback, and to adhere to agreed-upon timelines throughout the recruitment process.

2. Collaboration and communication

Effective communication is crucial for successful recruitment. We expect our clients to actively engage with us, providing detailed job specifications and accurate information about recruitment requirements.

3. Clear and realistic job descriptions

Providing clear and comprehensive job descriptions is essential to attract suitable candidates. We expect our clients to provide accurate and up-to-date job descriptions, outlining the roles, responsibilities, required skills, and qualifications.

4. Feedback and decision making

Prompt feedback and decision making play a vital role in maintaining the momentum of the recruitment process. We expect our clients to provide timely feedback on candidate submissions, interview outcomes, and overall progress.

5. Equal opportunities and diversity

We are committed to promoting equal opportunities and diversity in the recruitment process. We expect our clients to treat all candidates fairly and impartially, regardless of their gender, race, ethnicity, age, disability, or other protected characteristics.

6. Confidentiality and data protection

Protecting the privacy and confidentiality of all parties involved is of utmost importance. We expect our clients to handle candidate information and any sensitive data in compliance with applicable data protection laws. Confidentiality should be maintained throughout the recruitment process, ensuring that candidate details are only shared with relevant stakeholders on a need-to-know basis.

7. Continuous improvement and feedback

We strive for excellence in our recruitment services and value your input. We encourage our clients to provide feedback on our performance, processes, and candidate experience. Your feedback helps us enhance our services and address any areas for improvement, ensuring that we consistently meet and exceed your expectations.

How we work with candidates

We are dedicated to providing an exceptional recruitment experience to all candidates. We believe in transparency, fairness, and professionalism throughout the process.

Our Candidate Charter outlines the standards you can expect when working with our recruitment team.

1. Respect and fair treatment

We value each candidate and are committed to treating you with respect, dignity, and fairness throughout the recruitment process. We will provide equal opportunities and evaluate your candidacy solely based on merit, skills, qualifications, and experience.

2. Clear and timely communication

We understand the importance of effective communication. You can expect clear and timely updates on the status of your application, including acknowledgement of receipt, interview scheduling, and feedback on your application's progress. We aim to keep you informed at every stage of the process.

3. Comprehensive job information

We will provide you with detailed and accurate information about job opportunities. This includes clear job descriptions, required qualifications, responsibilities, and any relevant information about the organisation and its culture. We want you to have a comprehensive understanding of the roles for which you are applying.

4. Confidentiality and data protection

We are committed to protecting your privacy and handling your personal information with the utmost care. Your data will be treated in accordance with applicable data protection laws, and we will obtain your consent before sharing your information with prospective employers.

5. Feedback and guidance

We believe in providing constructive feedback to help you navigate the recruitment process effectively. If you are not selected for a position, we will endeavour to provide you with feedback on your application or interview performance to support your professional growth and improvement.

6. Timely decision making

We understand that your time is valuable. We strive to keep the recruitment process moving efficiently and make timely decisions. We will inform you of outcomes as soon as possible and provide updates on any potential delays that may arise.

7. Support and guidance

Throughout the recruitment process, we are here to assist and guide you. Whether it's providing information about the organisation, offering interview tips, or answering your queries, we are committed to ensuring you have the resources and support you need to present your best self.

8. Equal opportunities and diversity

We value diversity and believe in providing equal opportunities for all candidates. We encourage applications from individuals of all backgrounds, regardless of gender, race, ethnicity, age, disability, or other protected characteristics.

9. Continuous improvement and feedback

We are committed to continuous improvement and welcome your feedback on our services. Your input helps us enhance our recruitment processes and candidate experience. Please feel free to share your thoughts and suggestions with us.


Find out more

Our services for employers

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Meet the team

We are a tight team of recruitment, marketing, and technology experts, working together to attract the best candidates to non-profit and public sector roles across the UK.

Resources for employers

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Get in touch

Whether you're seeking candidates for your vacancy, or if you're looking for your next public sector role - we're ready to answer any and all questions.