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Customer charter

Setting the standard in public sector recruitment

We are committed to providing exceptional services to our valued clients and candidates.

Client charter

Candidate charter

How we work with clients

We want to make sure that candidates have the best experience when applying for a role via Jobs go Public.

With that in mind, we hold our clients to the following standards.

1. Commitment to timeliness

We understand the importance of a swift recruitment process and its impact on both candidates and your organisation. We expect our clients to provide timely feedback, and to adhere to agreed-upon timelines throughout the recruitment process.

2. Collaboration and communication

Effective communication is crucial for successful recruitment. We expect our clients to actively engage with us, providing detailed job specifications and accurate information about recruitment requirements.

3. Clear and realistic job descriptions

Providing clear and comprehensive job descriptions is essential to attract suitable candidates. We expect our clients to provide accurate and up-to-date job descriptions, outlining the roles, responsibilities, required skills, and qualifications.

4. Feedback and decision making

Prompt feedback and decision making play a vital role in maintaining the momentum of the recruitment process. We expect our clients to provide timely feedback on candidate submissions, interview outcomes, and overall progress.

5. Equal opportunities and diversity

We are committed to promoting equal opportunities and diversity in the recruitment process. We expect our clients to treat all candidates fairly and impartially, regardless of their gender, race, ethnicity, age, disability, or other protected characteristics.

6. Confidentiality and data protection

Protecting the privacy and confidentiality of all parties involved is of utmost importance. We expect our clients to handle candidate information and any sensitive data in compliance with applicable data protection laws. Confidentiality should be maintained throughout the recruitment process, ensuring that candidate details are only shared with relevant stakeholders on a need-to-know basis.

7. Continuous improvement and feedback

We strive for excellence in our recruitment services and value your input. We encourage our clients to provide feedback on our performance, processes, and candidate experience. Your feedback helps us enhance our services and address any areas for improvement, ensuring that we consistently meet and exceed your expectations.

What our clients say

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The support has been invaluable - market insight and advice, alongside sourcing appropriate candidates and supporting the interview process from advertisement to appointment.
Siobhan Rivett-Strong
HR Business Partner, Wirral Council
Amy and the team are friendly, professional and honest about what they can and can’t support throughout the process.
Gemma Haining
Client Service Manager, Halton Borough Council
We have been extremely impressed - the 100% success rate is a testament to the professionalism and expertise they brought to the process. We have saved a significant amount of time and money by outsourcing this campaign and couldn’t be happier with the results.
Caroline Anderson
HR Director, Land Registry
We have saved a large amount of time and money by outsourcing this campaign. We have been really impressed with the quality of candidates and would recommend JGP to other public sector authorities.
Neehara Wijeyesekera
Division Head of Tenancy & Leasehold Services, Hackney Homes
I was particularly pleased with the way in which JGP listened to our requirements and made sure these were included in the application details and shortlisting process, and I was impressed with the weekly updates. I would use JGP again for senior roles.
Paula Hewitt
Lead Director for Economic & Community Infrastructure, Somerset Waste Partnership
The support has been invaluable - market insight and advice, alongside sourcing appropriate candidates and supporting the interview process from advertisement to appointment.
Siobhan Rivett-Strong
HR Business Partner, Wirral Council
Amy and the team are friendly, professional and honest about what they can and can’t support throughout the process.
Gemma Haining
Client Service Manager, Halton Borough Council
We have been extremely impressed - the 100% success rate is a testament to the professionalism and expertise they brought to the process. We have saved a significant amount of time and money by outsourcing this campaign and couldn’t be happier with the results.
Caroline Anderson
HR Director, Land Registry
We have saved a large amount of time and money by outsourcing this campaign. We have been really impressed with the quality of candidates and would recommend JGP to other public sector authorities.
Neehara Wijeyesekera
Division Head of Tenancy & Leasehold Services, Hackney Homes
I was particularly pleased with the way in which JGP listened to our requirements and made sure these were included in the application details and shortlisting process, and I was impressed with the weekly updates. I would use JGP again for senior roles.
Paula Hewitt
Lead Director for Economic & Community Infrastructure, Somerset Waste Partnership

How we work with candidates

We are dedicated to providing an exceptional recruitment experience to all candidates. We believe in transparency, fairness, and professionalism throughout the process.

Our Candidate Charter outlines the standards you can expect when working with our recruitment team.

1. Respect and fair treatment

We value each candidate and are committed to treating you with respect, dignity, and fairness throughout the recruitment process. We will provide equal opportunities and evaluate your candidacy solely based on merit, skills, qualifications, and experience.

2. Clear and timely communication

We understand the importance of effective communication. You can expect clear and timely updates on the status of your application, including acknowledgement of receipt, interview scheduling, and feedback on your application's progress. We aim to keep you informed at every stage of the process.

3. Comprehensive job information

We will provide you with detailed and accurate information about job opportunities. This includes clear job descriptions, required qualifications, responsibilities, and any relevant information about the organisation and its culture. We want you to have a comprehensive understanding of the roles for which you are applying.

4. Confidentiality and data protection

We are committed to protecting your privacy and handling your personal information with the utmost care. Your data will be treated in accordance with applicable data protection laws, and we will obtain your consent before sharing your information with prospective employers.

5. Feedback and guidance

We believe in providing constructive feedback to help you navigate the recruitment process effectively. If you are not selected for a position, we will endeavour to provide you with feedback on your application or interview performance to support your professional growth and improvement.

6. Timely decision making

We understand that your time is valuable. We strive to keep the recruitment process moving efficiently and make timely decisions. We will inform you of outcomes as soon as possible and provide updates on any potential delays that may arise.

7. Support and guidance

Throughout the recruitment process, we are here to assist and guide you. Whether it's providing information about the organisation, offering interview tips, or answering your queries, we are committed to ensuring you have the resources and support you need to present your best self.

8. Equal opportunities and diversity

We value diversity and believe in providing equal opportunities for all candidates. We encourage applications from individuals of all backgrounds, regardless of gender, race, ethnicity, age, disability, or other protected characteristics.

9. Continuous improvement and feedback

We are committed to continuous improvement and welcome your feedback on our services. Your input helps us enhance our recruitment processes and candidate experience. Please feel free to share your thoughts and suggestions with us.

 

What candidates say about Jobs Go Public

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I am absolutely loving it here, the team is fantastic and the environment is undeniably fertile ground for my professional development. I wanted to thank you again for all your support during the recruitment process. It was a long one, but I greatly appreciated your efficiency, professionalism, approachability and most importantly, the regular updates. It’s been great working with you.
Roxana
Rent Review and Lease Renewal Surveyor
Amy was a pleasure to work with. She gave me advice pre and post application and was prompt to reply to my questions throughout the whole recruitment process.
Leanne
Planning Officer
I really appreciate your communication throughout the process and absolute willingness to help and support me at all times. Every step of the process has been made much easier and you really gave me the confidence I needed during the interview process.
Lauren
Social Value Coordinator
From inception to execution, Joe was attentive and dependable. He kept me in the loop the whole cycle and even after my role has started, he checked up on me. It felt like Joe’s heart is really in it and I felt safe. I have already recommended my friends to Joe since I have never used a more professional recruiter.
Mohammed
Lease Renewal and Rent Review Surveyor
From lead up to interview to my first week in my new position Joe was on hand to answer any questions I had regarding the company/position. Having a genuine, supportive and knowledgeable person guiding me through the process was amazing. Thank you so much!
Siobhan Morrison
Procurement Assistant
I would like to say a big thank you for finding me a position which matches what I was looking for and for providing a fantastic overall service.
Adam
Senior Estates Surveyor
Your services were professional and efficient, from start to finish. I appreciate the care element of checking up following starting the role and I would highly recommend you and your services.
Elliot
Senior Project Manager Construction and Decarbonisation
Joe contacted me about a job outside of Northern Ireland and explained precisely how it would work. He helped me through the whole recruitment process and explained what to expect. He called before the interview and after to see how I got on and then gave me the good news I had got the job.
Louise
Senior Project Manager Construction and Decarbonisation
I am absolutely loving it here, the team is fantastic and the environment is undeniably fertile ground for my professional development. I wanted to thank you again for all your support during the recruitment process. It was a long one, but I greatly appreciated your efficiency, professionalism, approachability and most importantly, the regular updates. It’s been great working with you.
Roxana
Rent Review and Lease Renewal Surveyor
Amy was a pleasure to work with. She gave me advice pre and post application and was prompt to reply to my questions throughout the whole recruitment process.
Leanne
Planning Officer
I really appreciate your communication throughout the process and absolute willingness to help and support me at all times. Every step of the process has been made much easier and you really gave me the confidence I needed during the interview process.
Lauren
Social Value Coordinator
From inception to execution, Joe was attentive and dependable. He kept me in the loop the whole cycle and even after my role has started, he checked up on me. It felt like Joe’s heart is really in it and I felt safe. I have already recommended my friends to Joe since I have never used a more professional recruiter.
Mohammed
Lease Renewal and Rent Review Surveyor
From lead up to interview to my first week in my new position Joe was on hand to answer any questions I had regarding the company/position. Having a genuine, supportive and knowledgeable person guiding me through the process was amazing. Thank you so much!
Siobhan Morrison
Procurement Assistant
I would like to say a big thank you for finding me a position which matches what I was looking for and for providing a fantastic overall service.
Adam
Senior Estates Surveyor
Your services were professional and efficient, from start to finish. I appreciate the care element of checking up following starting the role and I would highly recommend you and your services.
Elliot
Senior Project Manager Construction and Decarbonisation
Joe contacted me about a job outside of Northern Ireland and explained precisely how it would work. He helped me through the whole recruitment process and explained what to expect. He called before the interview and after to see how I got on and then gave me the good news I had got the job.
Louise
Senior Project Manager Construction and Decarbonisation

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Meet the team

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Whether you're seeking candidates for your vacancy, or if you're looking for your next public sector role - we're ready to answer any and all questions.

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