10020847.Community Resilience Welfare Officer

Job Description

Community Resilience Welfare Officer - Grade 5 – £35,520 – £38,739pa - Fixed Term Contract to end of June 2028

Are you passionate about working with people and communities and making a real difference to residents’ lives?

We are looking for a proactive, compassionate and organised Community Resilience Welfare Officer to provide practical, person-centred support to families and residents in Havering.

Role overview: The Community Resilience Welfare Officer provides practical, preventative and person-centred welfare support to families in Havering. The role helps residents access the key services required to establish independent lives, including housing advice, benefits, education, health services, English language support and wider community integration. The post holder will work closely with internal Council services, voluntary sector partners, sponsors, landlords and community organisations to prevent homelessness, support safe accommodation arrangements and promote successful resettlement outcomes.

Skills and attributes: The role requires strong communication, organisation and casework skills, with the ability to respond sensitively and confidently to residents with a range of needs. The successful candidate will be able to manage competing priorities, maintain accurate records, use case management and Microsoft systems effectively, and work independently while contributing positively to a wider team. They will demonstrate resilience, sound judgement, cultural awareness, confidentiality, problem-solving ability and a commitment to delivering high-quality customer service.

What we are looking for: We are looking for a proactive, compassionate and reliable individual who can provide clear advice, practical support and effective follow-up for newly settled residents and sponsors. The post holder should be confident working in a front-facing service, able to build trust with people from diverse backgrounds, and capable of liaising constructively with partners to resolve issues. We are particularly seeking someone who can balance immediate welfare needs with longer-term resettlement outcomes, contribute to service improvement and uphold the Council’s standards for fairness, safeguarding, equality and resident-focused support.

Qualifications and experience: Candidates should be numerate and literate, with relevant experience in a customer-focused, and community support. Experience of supporting vulnerable residents, managing caseloads, working with partner agencies and using IT systems to record and monitor activity is desirable.

For an informal discussion about the post, please contact Lee.Watson@havering.gov.uk

The closing date for the receipt of applications is 5/10/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Please view Job Profile here

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

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