26.31 Case Administrator

Job summary

To provide administrative support to DBS staff in Barring & Safeguarding. You will work as part of a dynamic team preparing and responding to correspondence, making and receiving telephone calls to customers and stakeholders and providing administrative support such as maintaining databases. You will work in accordance with DBS policies and procedures and within agreed time frames.

Job description

To carry out general administrative duties in support of teams across all areas of the business. Undertaking duties such as (but not limited to):

• Provide a range of administrative support for casework progression and safeguarding

• Answering a range of internal and external customer queries via e-mail, telephone and post

• Word processing / database managements

• Record incoming and outgoing correspondence accurately, linking to the appropriate department

• Scanning documents

• Information gathering via stakeholders

• Redacting / anonymising personal information from documentation

• Ensure correspondence is managed promptly and effectively and ensure that necessary records are created and contain accurate and appropriate information

• Manage databases of information for the appropriate team and highlight areas where action is needed

• Issue routine correspondence and papers, ranging from letters to individuals through to sharing identified information with stakeholders

• Working with colleagues to monitor and maintain guidance and procedures, updating where necessary

• Reply to correspondence, make, and answer telephone calls to / from internal staff and external partners

• Take responsibility for prioritising and managing own workload

• Liaise with colleagues across multiple sites

Person specification

Essential Criteria:

• Good verbal and written communication skills
• Manage your own workload effectively
• Must be experienced in Microsoft Office Word and Excel

Desirable Criteria:

• Ability to use records management systems and PowerPoint would be an advantage
• Previous experience working in a frontline customer contact role

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Managing a Quality Service
• Working Together

Benefits

Alongside your salary of £26,436, Disclosure & Barring Service contributes £7,658 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The DBS offers a number of excellent benefits for its employees. These can include:

• Generous annual leave entitlement
• Excellent maternity, paternity and adoption schemes (after a qualifying period)
• Commitment to the health and wellbeing of our employees
• Employee Assistance Programme
• Flexible working opportunities
• Eyecare voucher scheme
• Occupational Health Service including referrals for counselling and physiotherapy
• 24/7 Counselling and Wellbeing Service
• A Civil Service Pension with an employer contribution of 28.97%

The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.

Further Information:

To view the DBS Recruitment and On-boarding Privacy Notice, please click the link below:

DBS Recruitment and On-boarding Privacy Notice - GOV.UK (www.gov.uk)

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

SIFT STAGE:

As part of the application process, you will be invited to complete a Civil Service Judgement Test (CSJT). Only candidates who pass the test will be invited to complete their full application form. Please allow sufficient time to complete the tests and the remainder of the full application form. If you do not complete both the online test and the full application form before the deadline, your application will be withdrawn.

Please note: There will be maintenance for online tests on Sunday 29 March 2026. This means you will be unable to access the online tests between midday to 1pm and 4pm to midnight. Your progress will be saved, and you will be able to continue once the tests are available again.

Once you have successfully completed the Civil Service Judgement Test, please provide a CV along with a personal statement of no more than 500 words, outlining how your skills and experience meet the requirements of the role, including all essential and desirable criteria.

For all candidates who are successful at the initial sifting stage, you will be invited to interview. In the event that we receive a large number of applications, the sift pass mark may be raised to progress to interview.

INTERVIEW STAGE:

The interview will consist of a panel-based interview via Microsoft Teams.

The aim of the panel interview will be to assess your ability to demonstrate the following behaviours:

• Working Together
• Managing a Quality Service
• Delivering at Pace

Strengths based questions will also be asked at interview.

The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice.

Online test deadline: Tuesday, 07 April 2026 at 10:00am

Advert closing date: Tuesday, 07 April 2026 at 10:00am

The initial candidate sift is due to take place week commencing 06/04/2026.

Interviews are due to take place week commencing 20/04/2026.

Whilst we will endeavour to provide some flexibility with regards to dates wherever possible, it is unlikely that we will be able to offer an alternative date once an appointment has been scheduled.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : DBS People Support Team
• Email : DBSPeopleSupportTeam@dbs.gov.uk

Recruitment team

• Email : DBSPeopleSupportTeam@dbs.gov.uk

Attachments

AO Case Administrator Job Description Opens in new window (pdf, 271kB)