26.34 Senior Quality Assurance Agent

Job summary

This team provide the Disclosure side of the business with targeted, risk based, and random sample matching decisions and investigation where the DBS matching process has failed to identify a match.

Job description

• Carry out a range of quality assurance checks relating to the PNC matching process to ensure accuracy of conviction data on the Disclosure certificate. Use all evidence available, identifying errors and making well-judged decisions on all checks. Where PNC matching errors are found, investigate the cause of the error and record accurately on databases.
• Communicate clearly and concisely in sharing information and best practice with colleagues and Managers.
• Take responsibility and ownership of tasks, using time management skills to ensure priorities are delivered within SLA’s.
• Be change responsive and flexible in your approach to competing priorities and tasks.
• Develop good working relations within own Team, and with other teams across DBS, providing guidance and support to stakeholders on request
• Participate in ad hoc projects when needed to develop new processes, enhance business performance and improve customer service.
• Training will be on site at Shannon court initially, hybrid/remote working will be considered once training is complete.

Security clearances required: NPPV2. Candidates will be required to pass the required levels of security clearance as advertised. No DBS job vacancies will be offered to a successful candidate if the security clearance requests are declined, and the job offer will be terminated.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Further Information:

To view the DBS Recruitment and On-boarding Privacy Notice, please click the link below:

DBS Recruitment and On-boarding Privacy Notice - GOV.UK (www.gov.uk)

Person specification

Essential

Knowledge/Experience of working within a Quality Assurance area and processing various QA activities to a high standard

Be able to demonstrate a work knowledge of CRM

Desirable

Excellent communication skills.

Must be able to work as part of a team.

Must be able to manage team workflow across a variety of QA checks.

Previous PNC matching knowledge experience would be desirable although not essential.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Seeing the Big Picture
• Delivering at Pace

Benefits

Alongside your salary of £30,993, Disclosure & Barring Service contributes £8,978 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The DBS offers a number of excellent benefits for its employees. These can include:

• Generous annual leave entitlement
• Excellent maternity, paternity and adoption schemes (after a qualifying period)
• Commitment to the health and wellbeing of our employees
• Employee Assistance Programme
• Flexible working opportunities
• Eyecare voucher scheme
• Occupational Health Service including referrals for counselling and physiotherapy
• 24/7 Counselling and Wellbeing Service
• A Civil Service Pension with an employer contribution of 28.97%

The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply for this post, please provide a suitability statement (no more than 250 words) outlining how your skills, experience and qualifications meet the requirements of the role, including all essential & desirable criteria, and the key responsibilities.

As part of the recruitment process the Disclosure & Barring Service will conduct a behaviour based sift exercise and interview process based on the following Behaviours:

- Making Effective Decisions
- Delivering at Pace
- Seeing the Bigger Picture

In the event that a large number of applications are received for this post, the initial sift exercise will be conducted in accordance with the suitability statement and lead behaviour:

Making Effective Decisions

Successful candidates will be invited to a panel based interview where you will be assessed on the following behaviours :

- Making Effective Decisions
- Delivering at Pace
- Seeing the Bigger Picture

Note to all candidates: Please ensure that you familiarise yourself with the relevant documents attached to this vacancy before proceeding with their application

The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice.

Closing date: 30th March 2026

Sift to commence week commencing 30th March 2026

Interviews to take place 13 & 14th April 2026

Interviews to be held on site at Shannon Court, Liverpool L3 1QY

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Michelle Parker or Joanne Hindley
• Email : dbspeoplesupportteam@dbs.gov.uk

Recruitment team

• Email : DBSPeopleSupportTeam@dbs.gov.uk

Attachments

DBS OACT EO Senior Agent Job Description Opens in new window (docx, 523kB)