26.68 SEO Operational Solutions Manager

Disclosure & Barring Service

On-Site

Expires: Expiring in less than 2 weeks

Flexible

£44,284 - £46,383 per year

Job summary

DBS was established under the Protection of Freedoms Act 2012 on 1 December 2012, working from two sites, which are Liverpool and Darlington. We operate on behalf of government delivering Disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and Barring functions for England, Wales, and Northern Ireland. We function within a framework of legal and regulatory requirements and that includes work with a range of external organisations including other government departments, regulators, and trade bodies.

We provide a service that enables organisations in the public, private and voluntary sectors to make better informed, safer recruitment and other decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.

Our Strategy

Our current Strategy sets out our purpose, vision, and the impacts we want to achieve. Our strategy was co-created with our staff and has been supported by insight from our various partners, and throughout, you will find our ambitions to be achieved. Everything that we do within DBS, from developing our strategic intent, to the day-to-day operational delivery of our services, is underpinned by constant considerations of safeguarding, quality, sustainability, value for money, and diversity and inclusion. Our strategic objectives aim to enhance our effectiveness, influence, and customer satisfaction while fostering a supportive environment for everyone.

Equality, Diversion, and Inclusion at DBS

DBS is committed to fostering an environment that values individual differences and ensures fair treatment to unlock the full potential of staff and better support customers. Equality, diversity, and inclusion (EDI) are core to driving organisational success and we have developed specific equality objectives for DBS.

Every decision and activity will be considered through an EDI lens, aiming to build an inclusive culture, improve policies and practices, gain external assurances, and become a leading voice of good practice in EDI.

Read More

For further information, please see below for a collection of DBS strategies and business plans:

Job description

Job Purpose

To lead a fundamental review of how Disclosure Operations use and retain Disclosure information with full consideration of the risks and opportunities presented by our approach. The role to include:

Liaison and engagement with a range of colleagues/stakeholders across the DBS to explore options, using influencing skills to enlist the support of colleagues in the case for change.
Exploration of technical options/solutions that may be applied to achieve efficiencies in data retention and archive solutions
Consideration of the implications and risks for safeguarding and for our customers in relation to a range of options for data retention periods.
Evaluation of the contrasting approach to the use / disclosure information across all areas of Disclosure operations and the different application types considering costs of external parties eg: fingerprints
Work with Information Asset Owners re: retention of ‘off- system’ data and its use within Disclosure
Writing and presentation of reports to the directorate management team and SLT / ADG or Board (if required) with clearly articulated recommendations regarding our approach to using and retaining information.
Development and monitoring of action plans and ensuring that agreed changes are delivered in a timely fashion.
Work as part of the project with our Suppliers, advising of our strategy and defining requirements for the technical solution within R0 & R1
This role will also Lead the Operational area on Data Migration project for LTER (Legacy Technology Estate Replacement)
They need to review all the data held on internal systems and map this data to New Systems as and when they are onboarded ensuring all data is mapped and accessible for the Operational Requirements
Need to ensure what is going in the archive/Data Store is mapped correctly and can be accessible to the business in a seamless view and can be pulled back into the new systems for processing
Liaise with all areas of the business on the Data Migration to ensure all data that is held is migrated, not just operational areas eg: MIS
QA documentation and mapping so this can be used for Testing and authorising the retention to be applied or moved to the archive system
Encourage a culture of continuous improvement

Person specification

Essential Criteria

Demonstrable working knowledge of end-to-end operational processes, including the flow of information between internal teams, systems, and external stakeholders.
Demonstrable experience of using CRM and/or case management systems to manage customer interactions, casework, or operational processes.
Critical thinking
Good, demonstrable analytical (literacy and numeracy) skills
Working on a project in a collaborative manner with numerous stakeholders
Working on a data retention project
Working on a data migration project

Desirable Criteria

Experience of using Oracle CRM and Siebel systems.
Good knowledge of end-to-end DBS and Barring processes, PNC and PLX
Knowledge of PNC filtering
First line management qualification (or equivalent experience)
Working in sensitive decision-making environment
Familiarity with Excel, Access and MS Teams/Skype

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Managing a Quality Service
Seeing the Big Picture
Changing and Improving

We only ask for evidence of these behaviours on your application form:

Making Effective Decisions

Benefits

Alongside your salary of £44,284, Disclosure & Barring Service contributes £12,829 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The DBS offers a number of excellent benefits for its employees. These can include:

Generous annual leave entitlement
Excellent maternity, paternity and adoption schemes (after a qualifying period)
Commitment to the health and wellbeing of our employees
Employee Assistance Programme
Flexible working opportunities
Eyecare voucher scheme
Occupational Health Service including referrals for counselling and physiotherapy
24/7 Counselling and Wellbeing Service
A Civil Service Pension with an employer contribution of 28.97%

The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply for this post, you will be asked to provide:

A suitability statement of no more than 500 words, outlining how your skills, experience meet the requirements of the role, including all essential and desirable criteria, and the key responsibilities.
Behaviour 1 - Making an Effective Decision

For all candidates who are successful at the initial sifting stage, you will be invited to a behaviour based interview that will be measured against

Making Effective Decisions
Managing a Quality Service
Seeing the Bigger Picture
Changing and Improving

There will also be experience questions based on the essential criteria.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Salary range

£44,284 - £46,383 per year