3412 - Retail Manager - Full time or job share

Job summary

This post reports to the Senior Commercial Manager and has line management of 2 Executive Officer and 2 Team Support staff. The role will lead on all retail matters within Cadw, developing an improved and more profitable offer to ensure the goods and services Cadw provides are commercially viable and all systems are compliant and efficient.

Job description

The post holder will oversee the team in the operation of retail across all sites, including all sales analysis, logistics of stock control and financial reports and will devise and implement a Retail Strategy for Cadw.

This role will take responsibility for growing retail income for Cadw by at least 5% year on year in line with Departmental targets. The post will also play an integral part in the management of the EPoS system introduced in 2021. A strong working knowledge and experience of retail in the heritage sector would be an advantage to reflect the diverse needs of multiple sites.

Person specification

• Managing the development and procurement of goods for resale at Cadw’s 19 staffed sites.
• Monitoring £1.3m budget spend and issuing spend forecasts, with the target to generate minimum £2.5 million retail income per year.
• Managing and delivering new income generating activities such as pop-up shops, new ranges e.g. Christmas range, online shop functionality, high end Cadw Collection range, vending machines and coffee machines.
• Meeting with suppliers, reviewing ranges, terms, developing new products and responding to product trends.
• Attending circa 5 UK trade shows per year to keep up with trends and ensure Cadw retail offer responds to customer needs.
• Devising and managing a new online shop offer and assessing systems and processes to maximise income.
• Overseeing visual merchandising guides to ensure all outlets are presented with consistency and quality, developing systems to monitor and improve.
• Undertaking Welsh Government procurement exercises, write tenders and manage supplier contracts to ensure they meet desired outcomes.
• Managing and prioritising team workload – daily/weekly as required for team of up to 6 staff.
• Contributing to specific project boards, ongoing review and improvement of current EPoS system functions and implementation of Retail Strategy.
• Producing management reports for Senior Executive Team and Board, analysing data for accurate planning and attending meetings (Inter-branch, Branch, Comms & PR).
• Regular liaison with Cadw’s sites and peer organisations so significant experience is required of working in retail across multiple sites, ideally with experience of the heritage sector and Welsh Government processes would be an advantage.
• Sound commercial awareness and knowledge of financial and business practices is necessary e.g. reporting on RoI, regular monitoring and adapting of plans to ensure income targets are reached, understanding of EPoS systems.
• Lead on the new Cadw Collection range and well as any new Cadw ranges.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Changing and Improving
• Managing a Quality Service
• Seeing the Big Picture

Benefits

Alongside your salary of £37,111, Welsh Government contributes £10,751 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

CV

Candidates are asked to submit a CV in order to provide evidence of experience of working in retail management across multiple sites and responsibility for generating over £2m retail income per year.

The Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our AI candidate guidance for more information on appropriate and inappropriate use.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage processStage 1Application FormStage 2Interview

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : cadw.hr@gov.wales
• Email : cadw.hr@gov.wales

Recruitment team

• Email : sharedservicehelpdesk@gov.wales

Further information

Recruitment principles and complaints

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk