3659- Infrastructure Engineer

Job summary

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.

Job description

Team/Division Overview:

As a member of a team consisting of 1 Senior Infrastructure Engineer, 2 Infrastructure Engineers and 1 Associate Infrastructure Engineer, the Infrastructure Engineer will help support the administration of a critical line of business suite of applications hosted on a cloud only estate. You will work closely with the Senior Infrastructure Engineer, WG Central IT teams and software support engineers to deploy and support cloud infrastructure services that underpin all RPW internal user services and external facing RPW Online services to the public.

Job Role

This post is mapped to the Infrastructure Engineer role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.

Working directly to the Senior Infrastructure Engineer, the Infrastructure Engineer supports and maintains Azure Cloud and Office 365 infrastructure solutions and services as directed and according to Chief Architect and Service Owner to departmental policy. The Infrastructure Engineer will:

• ensure services are delivered and used as required
• work with and support third parties to provide infrastructure services

The Infrastructure Engineer is primarily responsible for the deployment, technical design analysis, maintenance and troubleshooting of cloud IT infrastructure to support mission critical business processes for the Division. You will provide technical support and assistance to infrastructure and transformation projects, focussing on excellent prioritisation, responsiveness and customer service.

We are looking for people who are:

• Enthusiastic and pro-active about resolving problems
• Team oriented, willing to support and develop others when needed
• Organised and have good planning skills to ensure the timely delivery of high-quality outputs.
• Experienced in communicating with a wide range of people using different communication methods.

Person specification

The desirable candidate will be able to demonstrate a working level of experience of IT infrastructure concepts and support of mission critical enterprise IT systems utilising skills and technologies such as:

• Azure Cloud IaaS Services
• ESRI Enterprise Mapping Software
• Powershell scripting and automation
• Azure Cloud PaaS & SaaS services and setup
• MABS Backup systems
• Citrix & AVD Desktop Management
• Office 365 Admin Centre
• Microsoft B2B & B2C
• Microsoft Entra ID management
• MS Intune management
• Azure Sentinel setup and monitoring
• Avanti Patching tools
• System Centre Tools
• SQL Scripting
• Microsoft Azure networking
• Awareness of Microsoft .Net Runtimes
• Atlassian Product suite

Your main day to day responsibilities will include:

• Administration, maintenance, and troubleshooting of Azure public cloud-hosted components and systems, covering Infrastructure as a Service, Platform as a Service and Software as a service.
• Build, configure, and support infrastructure solutions following new and established designs, adhering to industry best practise, modern standards, and product lifecycles
• Implement, monitor, and support security controls in line with information security requirements, working with system architects and security teams to mitigate security threats within solutions and services
• Collaboration and engagement with other service delivery teams, business application owners, suppliers and vendors, as applicable
• Monitor supported systems, identifying and addressing potential performance and capacity problems to avoid impact to service
• Analyse patterns and identify trends in support requests to resolve systematic problems in systems, processes and services
• Manage, document, and implement changes in accordance with Change Management processes as required
• Produce and maintain infrastructure support technical documentation to a high standard to ensure consistent and repeatable operations within the team as well as implement new standards such as Secure by Design
• Prioritise and diagnose incidents and requests, owning and managing assigned tickets to completion, following standard processes and procedures
• Ensure that major or urgent incidents (P1) are escalated via the service desk and communicated to stakeholders, working with other teams and third parties as necessary to facilitate resolution and recovery.
• Work with other IT teams to ensure a smooth service transition of new systems into actively supported services
• Perform system maintenance, security patching, handle security incidents and production go-live activities, may involve working outside of normal service window hours.
• Future opportunities as the team size grows to manage staff and their development

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• IT Infrastructure – You can build, configure, administer and support infrastructure technologies and solutions.
• Technical Understanding. You can understand the core technical concepts related to the role, and apply them with guidance

Benefits

Alongside your salary of £37,111, Welsh Government contributes £10,751 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage processStage 1Application FormStage 2Interview

DDaT Technical Assessment

Candidates who successfully demonstrate that they meet the minimum Criteria will be invited to interview.

You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you five days before your interview.

Technical skill(s) to be assessed as part of the technical scenario:

• IT Infrastructure– You can build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include compute, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
• Technical Understanding.You can understand the core technical concepts related to the role, and apply them with guidance

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience and knowledge of ESRI Mapping Suite. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : RPW IT
• Email : RPW.DivisionalReturns@gov.wales

Recruitment team

• Email : SharedServiceHelpdesk@gov.wales

Further information

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk