3674 - Rural Payment Wales Team Support

Job summary

Are you passionate about delivering excellent customer service and making a meaningful impact in communities across Wales? Rural Payments Wales (RPW) are recruiting enthusiastic, motivated individuals to join their high‑performing, well‑established teams.

RPW is the largest operational delivery division within the Welsh Government, supporting Wales’s rural economy and administering around £300 million of funding each year. As we approach the launch of the Sustainable Farming Scheme (2026), this is an exciting moment to get involved in work that directly shapes the future of farming, sustainability and land management in Wales.

We are recruiting 22 Team Support roles, each offering varied, rewarding work within a fast‑paced environment. With potentially more roles becoming available.

Job description

Role: Processing Support

What you’ll do:

• Process customer applications and manage claims across a wide range of RPW schemes.

• Carry out mapping tasks, spatial checks and data validation to support scheme processing.
• Ensure all work aligns with scheme rules, audit requirements and quality standards.
• Work flexibly with other colleagues across the Division to provide support and cover and meet priority needs

Ideal for you if:
You are organised, proactive and enjoy working at part of a larger team in an operational delivery environment.

Locations - Available across the following Welsh Government offices: Carmarthen and Llandrindod Wells.

Number of Posts: 21

Role: Data Capture

What you’ll do:

• Data Capture and Data manipulation through a bespoke mapping system ensuring mapping and scheme rules are followed taking customers’ claims into consideration.

• Carry out geographic data checks of information to establish required changes using a variety of reference data and Aerial and Remote Sensing imagery.
• Quality checking own work in accordance with standards and procedures, identifying and correcting errors appropriately.
• Use digital systems and datasets to support accurate and timely decision‑making.

Ideal for you if:
You enjoy detailed work, digital tools and quality assurance

Locations - Available across the following Welsh Government offices: Aberystwyth.

Number of Posts: 1

Benefits of Working with Us

• Competitive salary with annual pay progression.
• Generous pension scheme and secure employment within the Welsh Government.
• Hybrid and flexible working options, including flexi‑time and job‑share opportunities.
• Excellent annual leave entitlement plus public holidays.
• A strong focus on wellbeing, including access to support services and staff networks.
• A welcoming, inclusive culture that values collaboration and continuous improvement.
• Comprehensive training and development, including opportunities to progress your career.

Want to Learn More?

We’re hosting an online information session where you can:
Meet the teams

• Ask questions
• Explore what the roles involve
• Learn about development and progression opportunities

Online via Microsoft Teams Tuesday 14th April 2026 at 12pm

Meet the teams in an office environment Thursday 16th April 2026 at 11am

To secure your place at either of these events, please email: RPW.DivisionalReturns@gov.wales

Person specification

General Key Tasks Expected at Team Support Level

The following general duties represent the core expectations for Team Support roles across the Welsh Government. These form the foundation of administrative and operational support within all divisions. For role‑specific tasks, please refer to the detailed responsibilities listed under the relevant headings in the job information that follows.

Administrative & Organisational Support

• Provide effective and efficient administrative support to the team, ensuring day‑to‑day operations run smoothly.
• Carry out a range of clerical duties such as preparing documentation, managing correspondence, and maintaining accurate records
• Maintain clear audit trails for documents, decisions and actions using Welsh Government systems.

Mailbox & Communications Management

• Manage the team’s shared mailbox, triaging queries, allocating to appropriate colleagues and ensuring timely responses.
• Draft and issue routine correspondence to internal and external stakeholders.

Data Handling & System Support

• Input, update and maintain data accurately in Welsh Government digital systems.
• Use Microsoft Office packages (Excel, Word, Outlook) and other digital tools to support tasks, reporting and improvements.

Meeting and Event Coordination

• Plan, organise and support meetings, workshops and events, both virtual and in‑person.
• Prepare agendas, take minutes, capture actions and ensure follow‑up.

Stakeholder & Customer Support

• Provide frontline support including Digital Assistance appointments to internal or external customers, partners, or contractors face to face or via email and telephone
• Liaise with operational colleagues across Welsh Government teams and functions.

Team Collaboration & Cross‑Government Working

• Work closely with colleagues to support shared objectives and ensure consistent service delivery across the team.
• Working in a production, target driven environment where tasks are completed to quality standards, to meet ministerial and divisional targets.
• Participate in training sessions, user testing, and capability‑building activities aligned with Operational Delivery Profession expectations.Compliance & Governance Support

• Ensure work complies with Welsh Government policies, data protection, audit requirements and bilingual standards, promoting good practice across the team.

Processing Support – Specific Tasks

• Validate and process RPW scheme applications and claims, promptly and accurately and in line with scheme rules and audit requirements
• Check applications against mapping data and identify any updates using aerial and remote‑sensing imagery.
• Update and verify mapping information and ensure payment systems reflect accurate data.
• Contribute to continuous improvement, ensuring desk instructions and guidance remain fit for purpose.

Data Capture - Specific Tasks

• Carry out geographic data checks of information held in our bespoke mapping system to establish required changes using a variety of reference data including Aerial and Remote Sensing imagery.
• Data Capture and Data manipulation ensuring mapping and scheme rules are followed taking customers’ claims into consideration.
• Quality checking own work in accordance with standards and procedures, identifying and correcting errors appropriately

Technical skills

We'll assess you against these technical skills during the selection process:

• If you are applying for one location only, please clearly state that location. If you are willing to work from more than one location, please list them in order of preference (for example: 1st choice, 2nd choice)

Benefits

Alongside your salary of £27,302, Welsh Government contributes £7,909 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage processStage 1Application FormStage 2Interview

Please tell us which office location you are applying for.

• If you are applying for one location only, please clearly state that location.
• If you are willing to work from more than one location, please list them in order of preference (for example: 1st choice, 2nd choice).

If we receive a high number of applications, we may first shortlist candidates based on Experience 1. Candidates who pass this stage may then be taken forward to a full shortlist or directly to interview.

Interview and appointment process

At interview, candidates will be asked to confirm which office location they are applying for.
Candidates will then be placed into a merit order for that location, based on their interview scores.

Each office location will have its own merit order and reserve list. Roles will be offered in score order for each location.

How we decide between candidates

If two or more candidates achieve the same overall score, appointments will be decided in the following order:

1. Experience 1
2. Experience 2
3. Experience 3
4. Experience 4

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Processing and Cartographics
• Email : RPW.DivisionalReturns@gov.wales

Recruitment team

• Email : SharedServiceHelpdesk@gov.wales

Further information

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk