Accounts Receivable Manager - Collections Lead

Job summary

Make a difference
Every role at CQC contributes to our mission, If you’re looking for a new role in Finance that gives a true sense of meaning and purpose, then you’ve found it! As an Accounts Receivable Manager (Collections Lead), you’ll help ensure CQC has the strong cash flow and financial stability needed to carry out our work protecting people who use health and care services.

Picture this
In this role, you’ll lead a team who make sure money owed to CQC is collected fairly, accurately and on time — helping us stay financially healthy so we can focus on improving care across England. You’ll be the person colleagues turn to when they need clear decisions, problem‑solving and expert advice on debt and collections.

As an Accounts Receivable Manager in the Finance Directorate, you might get the chance to work on projects such as:

• Improving collection outcomes: Leading targeted debt‑management initiatives that increase recovery rates and support sustainable cash flow.

• Strengthening processes: Supporting enforcement decisions for unpaid fees and presenting progress updates and data to senior stakeholders.

Job description

The role
You’ll be key in helping us deliver our work. In this role, you’ll:

• Lead debt management: Oversee day‑to‑day debt recovery, set collection targets, and review outstanding balances to recommend the right next steps.

• Resolve queries and disputes: Work with colleagues across CQC to resolve fees queries quickly, ensuring correct credits and refunds are applied and supporting efficient collection.

• Develop and support your team: Set clear goals, manage performance, build skills, and make sure the team has the knowledge and confidence to deliver excellent work.

Person specification

Show us
We’ll be looking for the following skills and experience in your application:

• Experience leading debt‑related work: This includes hands‑on experience in a debt management or collections function where you've managed processes or supported decisions using financial information.

• Experience supervising or developing a team: You should be able to show how you’ve set goals, supported performance or helped others learn and grow in their roles.

• Experience using financial systems: This includes using finance ledgers or digital finance tools to review data, maintain accuracy, or support decision‑making.

Benefits

The Benefits
We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply, please click the ‘Apply at advertiser’s site’ button located at the bottom of this page.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Liza Smith, Strategic Finance Business Partner
• Email : Liza.Smith@cqc.org.uk

Recruitment team

• Email : recruitment@cqc.org.uk

Further information

https://www.cqc.org.uk/

Attachments

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