Admin Support Officer - Part-time

Job summary

Part time, 19 hours per week, Monday and Wednesday (full day) and Friday (half day) - On site

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.

Job description

We have our own goals for the coming years. And, with the help of our Personal Assistant and administrative support team, we're ready to achieve them. This team is the vital link between our daily tasks and our future vision, expertly managing resources and supporting key stakeholders. They provide a consistently attentive day-to-day service that keeps our organisation meeting its targets and goals.

Supporting key stakeholders.

Expertly managing resources.

Building on your organisation skills.

It all matters.

Keep our operations running smoothly and securely

Providing business and office support to the Digital Workspace team, your main responsibilities will include maintaining team records and FCDO Services systems.

As the team’s contact point, you’ll reply to a range of emails, calls and requests. Becoming a ‘go to’ person for responsive, reliable assistance. Maintaining the team mailbox, you’ll also allocate emails or Service Now tasks to colleagues when appropriate.

In this varied role, you’ll also be involved in organising meetings and taking meeting notes, producing and distributing documents, and maintaining stationery and equipment stores. Acting as an asset administrator, collating business and management information for returns and reports. Here, your accuracy and attention to detail will be vital as you help maintain the integrity and safety of information. Building collaborative relationships with internal and external customers, whilst also working with the wider business to arrange logistics, resolve issues and improve processes.

Use your organisational skills to help defend the UK’s global interests

With experience of working with customers and stakeholders, you’ll bring the ability to plan your own work to meet deadlines. Ideally, skilled in working with the Microsoft Office365 suite.

If you have experience of data gathering and reporting, or creating operational process documentation, that would be a plus. Knowledge of the Information Technology Infrastructure Library (ITIL) environment is desirable too. This isn’t essential though. What’s more important is your willingness to learn.

Discover the support you need to grow your career further

Working with us you’ll help keep people, information, and assets safe around the world. It’s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That’s why when you join us, expect to receive a competitive salary, good holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting on our website: https://www.fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Person specification

We are looking for people with:

• Ability to plan own work. (Lead criteria)
• Experience in working with customers and stakeholders.
• Experience of working to deadlines.
• Willingness to learn.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Ability to plan own work. (Lead Criteria)
• Experience of working to deadlines
• Experience in working with customers and stakeholders
• Willingness to learn

We only ask for evidence of these technical skills on your application form:

• Ability to plan own work. (Lead Criteria)
• Experience of working to deadlines
• Experience in working with customers and stakeholders

Benefits

Alongside your salary of £29,000, FCDO Services contributes £8,401 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role.
• Annual leave starting at 25 days.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.
• Free shuttle bus available between central Milton Keynes and Hanslope Park
• 9 days per annum public and privilege days

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific/technical skills.

Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

• no personal identifying details
• career history with key responsibilities
• achievements
• qualifications

Your personal statement should outline your interest in the role.

Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.

Those that are successful will be invited to a Face to face interview.

At the interview you will be asked a blend of questions on technical/job specific skills and behaviours.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : FCDO Services Recruitment Team
• Email : Fcdoservices.recruitment@fcdo.gov.uk

Recruitment team

• Email : Fcdoservices.recruitment@fcdo.gov.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should contact FCDOServices.Recruitment@fcdo.gov.uk in the first instance.
If you are not satisfied with the response you receive from FCDO Services, you can contact the Civil Service Commission. For more information, please visit their website.

Attachments

Candidate pack Admin Support Officer Part Time Opens in new window (pdf, 1826kB)