Administration Assistant

Our Vacancy

Join Peabody as an Administration Assistant (Part-Time, 20 Hours/Week)

Are you organised, empathetic, and passionate about making a difference? Peabody is looking for a part-time Administration Assistant to support our Handyperson Team in delivering essential services to vulnerable tenants and community members.

What You’ll Be Doing – Making a Real Difference Every Day

As our Administration Assistant, you’ll be the heartbeat of the Handyperson Team, ensuring everything runs smoothly behind the scenes so our frontline services can support those who need us most.

You’ll be the first voice many of our vulnerable customers hear when they reach out for help. Whether it’s answering a call from someone needing urgent repairs or calmly guiding a tenant through a booking process, your empathy and professionalism will make all the difference. You’ll need to be confident on the phone, able to listen with care, and respond with clarity.

Your day-to-day will include:

• Keeping our records accurate and up to date, so every customer interaction is informed and efficient.
• Managing invoices and financial admin, helping us stay on top of budgets and ensuring services are delivered without delay.
• Scheduling appointments and coordinating calendars, making sure our operatives are in the right place at the right time.
• Handling enquiries with warmth and precision, whether by phone or email, and escalating issues when needed.
• Logging jobs and tracking progress, so no request goes unanswered, and every customer feels supported.
• Supporting the wider office, from ordering supplies to preparing documents, your attention to detail will keep everything ticking.

This isn’t just an admin role, it’s a chance to be part of a team that uplifts lives. You’ll work closely with colleagues across Peabody, contributing to a service that’s kind, reliable, and rooted in community care.

What We’re Looking For

• GCSEs in English and Maths (Grade C or above or equivalent).
• Excellent organisational, planning, and prioritisation abilities with IT Proficiency, Microsoft Office skills, especially Excel.
• Clear written and verbal communication with a good telephone manner. Experience in a customer-facing role.
• Proven ability to work collaboratively.
• Understanding of confidentiality and a commitment to supporting vulnerable individuals.

Desirable Criteria

IT Certification: ECDL or similar qualifications. Sector Knowledge: Familiarity with housing or support services. Budget Monitoring: Experience assisting with financial tracking or budget updates

Important Information

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• You must be able to work in the office at least one day per week.
• As part of your application, we’ll ask you to answer a few questions to help us understand your suitability for the role, including one focused on our values so we can learn more about what matters to you and how you work.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values – Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

We offer:

• 30 days’ annual leave plus bank holidays.
• Flexible benefits package, including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.

If this sounds like the kind of meaningful work, you’d love to be part of, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk

Interviews will be conducted in person on the 23 and 24 September.

Working Hours & Flexibility

This is a 20-hour per week role with hybrid working, one day onsite and the rest from home, offering flexibility to suit your lifestyle.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

Attached documents:

• Role_Profile_ 20 hours.pdf - Role Profile