Administration Assistant

Job Description

Job Purpose

The purpose of this role is to provide general administrative/financial support across Family Hubs services. The successful candidate will provide a high quality, positive customer experience, as the first point of contact for families and partners to Family Hubs and Outreach Hubs. You will undertake reception duties, answering general telephone and face to face enquiries and signing in visitors as part of safeguarding arrangements. One of the responsibilities include assistance with the welfare of children by providing effective liaison, as necessary with parents/staff as required. You will make arrangements for events, partner bookings and the parent carer panels for example. This role involves notes taking, distribution of mail and other administrative tasks as required. You will work constructively as part of a team, understanding school roles & responsibilities and your own position within these.

About You

Candidates should have good numeracy/literacy skills, ability to use of relevant office equipment, good computer skills, ability to relate to children and adults.
General clerical/administrative/financial work would be beneficial.
Ability to identify own training & development needs.

To view the role profile please click here.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.