Administration Officer - Lerwick (2822)

Job summary

Are you a good communicator with a great eye for detail, who is looking for the opportunity to support key Scottish Government priorities?

You will join the Customer Service Delivery team in Lerwick, who are part of the Rural and Inspections Division (RPID). RPID have around 600 staff in 17 area offices throughout Scotland providing a range of services. These teams manage the implementation of agricultural, environmental and rural policies, conduct inspections, process applications for funding and provide high quality customer service.

The team are looking for an Administration Officer to join them to support in a variety of duties including the delivery of high quality customer service for our farmers and customers, processing subsidies scheme grants and providing effective business support for the office.

Job description

• Receipting, data capture, assessment and authorisations of applications and claims under a range of agricultural and environmental schemes.
• Dealing with telephone, written and face to face enquiries from both internal and external customers including assisting with registration and navigation of RPID's online systems.
• Using various IT systems, make assessments of information submitted on businesses and their applications, including data capture of information submitted.
• General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of files and maintaining spreadsheet information.
• Reception duty including ensuring efficient back of house services working across enabling functions.
• Providing efficient, effective and proactive support to a team.
• Proactive diary and inbox management including organising and preparing meetings and events, prioritising tasks and coordinating activity.

Person specification

Success profileExperience

• An understanding of IT systems, including Microsoft Office or similar.

Behaviours:

• Communicating and influencing – Level 1
• Working together – Level 1
• Managing a quality service – Level 1
• Delivering at pace – Level 1

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £26,245, Scottish Government contributes £7,603 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.If invited for further assessment, this will consist of an interview and short presentation. Assessments are scheduled for w/c 23 February 2026 however this may be subject to change.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Alan Younie
• Email : Alan.Younie@gov.scot

Recruitment team

• Email : scottishgovernmentrecruitment@gov.scot