Administrative Assistant

About the role

Waste Services plays a pivotal role in ensuring that communities are not only clean and safe but also moving towards a more sustainable future. As a single - tier authority, we can take a holistic approach to delivering services efficiently and consistently across the whole area for the benefit of our communities. Management of waste and associated resources is a statutory function, and the service is highly regarding by North Northamptonshire residents providing Waste Collection and Cleansing, Household Waste Recycling Centres and managing a portfolio of contracts, performance management systems and service level agreements related to the environment and the treatment and disposal of collected materials. These are high risk, demand led services which interface with member of the public. The role will provide administrative and financial support to all units within the highways and waste business support unit and management teams, to facilitate the customer experience

What will you be doing?

You will:Provide administrative support to the operational teams within the Highways & Waste services Including but not limited to ensure all incoming and outgoing correspondence is correctly recorded and processed, facilitate and minute take for meetings where required, which will require a creative and adaptive approach to a variety of tasks.
Using the council customer relationship management software to log, manage and respond to enquires to ensure all records for the services are filed and stored appropriately and assist with maintaining quality control systems, ensuring they are being operated appropriately.
Provide customer liaison and resolve issues where required, including enquires relating to waste Collections and other associated services provided by the team. This may include waste collections, garden waste service subscriptions, Household waste recycling permits, and support to Highways. Working collaboratively with services across the Council to align services for the benefit of the Council’s residents and to deliver value for money.
Undertaking finance administration including ensuring that all external sales invoices and subscriptions invoicing is correctly calculated, produced and issued in a timely fashion. Ensuring all purchasing documentations are reconciled, processed, and cleared for payment within invoice payment targets.
To assist in the collation of data in relation to performance information for the services.

About you

You will have:

A Minimum of 5 GSCEs including Maths and English , equivalent with a good standard of overall education.

Minimum 1 year experience of an office-based customer-focused environment.

Be familiar with Microsoft office suite and general office equipment with good IT and keyboard skills, including Microsoft Word and Excel, and experience using computer databases and other software applications. Good analytical skills, with ability to analyse statistical data.

Experience of undertaking admin procedures, with good communication skills, written and verbal. With an ability to build good working relationships with local communities and partners, and a commitment to providing excellent customer service.

The ability to work as part of a team and organise tasks and work unsupervised. With and open approach and flexible attitude to change, and an ability to remain calm and diplomatic in challenging situations.

As a service based over multiple sites the flexibility to travel maybe required.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)